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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted Tax Rise on Thursday January 27 2022. Talked with someone VERY helpful. However, I did ask that I needed to look at my expenses over the weekend to determine if I could afford the fee and before making a decision. The person took my account number and GUARANTEED he would "call you on Monday to verify before taking any money." That was the 31st. I texted and called on Saturday, January 30 to let him know NOT to take out the money. I left a voicemail. I received no call that I had contacted them on Saturday nor Sun... read more
Business response:
Hi *********, I'm sorry to hear that your experience with TaxRise was not what you were hoping for. Per our records, it looks like you have been contacted by the quality assurance team and a full refund was issued via check. The post office indicated that the check was delivered to you. We want to apologize for any inconvenience and we want to thank you for allowing us to address your concerns. Thank you and have a good day.
I contacted Tax rise in 2018 to help with tax issues. Paid them Over $3000 never heard a word no resolution. Now that Ive hired a legitimate company to resolve my issues they have contacted me in writing finally and want another $1200 to continue my case. What a joke. They took my money and did NOTHING. Scam artist and liars.
Business response:
Good afternoon, My name is Carlos C****** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send me an email at ********************with the best time to reach out. Thank you and have a good rest of your day.
I simply do not want TaxRise services anymore and it was a mistake to respond to the multiple solicitations, emails, phone calls.Tax Rise I simply do not want your services anymore and I am writing here to emphasize clearly that I do not want your services any further. That should not be a problem.Best regards,
Business response:
Good afternoon, My name is Carlos C****** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send me an email at ********************with the best time to reach out. Thank you and have a good rest of your day.
I have been with this company nearly four years and the only timely thing they have done was to collect my fee. They , my advisor, does not acknowledge when I send documents. Then she emails me many times that she cant find tax returns I sent inbut suddenly finds them. I have still been paying IRS from my pocket with no ********** in site. This form has been a major disappointment. The fee I paid them could have paid my back taxes.
Business response:
Hi *****, I'm very sorry to hear that you are not satisfied with the service. If you would like to see if we can resolve this matter please feel free to reach out to our Quality Assurance team at **************. We value your feedback and would be happy to address any concerns you may have.
It's to slow and hard to communicate during working hrs.
Business response:
Hi ******, thank you for your feedback, I am sorry to hear you have had this experience. If you have questions or concerns regarding your case, please feel free to make an appointment with your case manager or contact our Quality Assurance team at **************. We would be happy to help in any way we can.
They are very good at collecting money, they are very poor at given the service. ***** was my manager.. The irs is now collecting double what i owe.
Business response:
Hi **********, I'm very sorry to hear that you did not receive a resolution that worked for you. I see here that we completed your case almost two years ago. We'd be more than happy to reopen your case and see what we could do to help you. If you would like to see if we can resolve this matter please feel free to reach out to us at ****************************
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 13,068 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.