This profile has been claimed by the business owner or representative.
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been waiting for my case manager (***********************) with Taxrise and have not heard from her. Now I'm being told that my case was closed due to not responding back. Now they say I have to pay another $1,000.00 to reopen my case. I have paid a lot of money and now the supervisor is not responding. This is a rip off and out of a lot of money that I have already paid out of pocket. When trying to contact again, the recording says press 1 for a call back or press 2 to leave a message. The recording just keeps repeati... read more
Business response:
Hello *******! Thank you for taking the time to reach out! We would love to continue to work on your file so we can help you with any issue from the **** Please feel free to call me or email me so we can also discuss and questions or concerns you may have! have a great rest of your day and hope to talk to you soon!
This company is a scam, and a money grab company. They have you pay them ****** up front for absolutely nothing!they then feed you a bunch of lies. They then tell you they can help you get a compromise from IRS, and tell you to start paying them approximately ******* before they get you a compromise dollar amount from IRS. Big scam, and money grab. I told them that I have already paid them ******, and I am not paying another dime until I get my compromise from IRS. They told me that's not how the do business, and would close... read more
Business response:
Hello ****! Thank you for taking the time to reach out and provide feedback, we always appreciate it! We take our clients concerns and questions very seriously! Please call me back so we can address them. Hope to hear from you soon and have a great rest of your day! Also, feel free to call me and reach out to me as well!
This company is a complete scam taking full advantage of vulnerable individuals impacted negatively by the covid19 pandemic. When the pandemic hit, I lost my job and as a result had a large amount of debt accruing and inability to pay down my debts and taxes. Tax Rise posted an ad on instagram making a strong case for their ability to negotiate and bring down and even eliminate taxes owed for people like myself that were impacted negatively by uncontrollable events like Covid19 and offered a free 15 minute consultation. I se... read more
Business response:
Hello ****! Thank you for taking the time to provide feedback! We always appreciate it! We would love to know if you have any additional questions or concerns regarding your file. Here at Taxrise, we always want to make sure our clients are satisfied! Thank you again and have a great rest of your day!
Worst company ever! If I could give 0 STARS I would! After paying them an entire year, my issue with the *** have never been resolved. When I call Taxrise to speak with my case manager, she stated I have to wait 10 years for my issue to resolve with the ***. She also stated that in the mean time, I have to let *** take all my money each year after expecting my refund. They are very unprofessional and have no idea how to work with the *** and communicate with the customer. Please DO NOT HIRE this company to help with your pro... read more
Business response:
Hello *********! Thank you for reaching out! We hope your concerns have been addressed and if not, please feel free to reach out to me regarding any questions or concerns you may have! Thank you again and have a great rest of your day!
Predatory loan taken out to pay Tax Rise for services. I realize that this was a predatory loan and requested that I no longer required their services. No services were completed on my behalf. I requested that the loan be refunded back to the loan company. Nothing was ever done by Tax Rise. Im now in default of the loan that I cannot afford. I would help in getting the money refunded back to the loan company.
Business response:
Hi *****, I'm sorry to hear about your experience and the situation with your loan.In order for us to be able to help you with this issue, we would need more information from you. If you could please send me an email at ********************************* that includes a little more detail on what happened here, I'll make sure we get back in touch with you as soon as possible. I have tried to reach out to you via the number we have on file and you are more than welcome to call me back. I hope to hear from you soon and hope you... read more
After several years of sending them paperwork and several Thousand Dollors I still have to cash in my *** and sell my Handicapped Van to pay the **** I can not say anything good about this company. Do not use Tax Rise.******************
Business response:
Good afternoon, My name is Sandra G***** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send me an email at ******************* to let me know the best time to reach out. Thank you and have a good rest of your day.
I contacted Taxrise back I 2020 in regards to back taxes owed over $50,000 in hopes of at least getting debt negotiated to an amount I could afford to pay on a monthly basis. Not only did I come out of this situation worst, but taxrise charged me $12,0000 for their services. This is not right and I failed to see how they can advertise a fresh start program when this kind of stuff is happening..I'm pretty upset about my results and looking at a big monthly payment thar I don't know now how I'm going to make it..**** J
Business response:
Good afternoon, My name is Sandra G*****and I work for the Quality Assurance departmentat TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send an email at ******************************** with the best time to reach out. Thank you and have a good rest of your day.
I hired Tax Rise over a year ago. I paid a little over $3k for them to help me negotiate with the *** and file my late taxes. It has taken me so long to get anyone to respond. I would call J who was the first person they gave me and weeks later I would finally get a call back. Usually, the response was....it is still being processed. Then I would call and threaten to call the BBB and I would receive a call back. Finally, after a year or more I received the information of...."we were able to get you two thousand off your amou... read more
Business response:
Good afternoon, My name is Sandra G***** and I work for the Quality Assurance department at TaxRise. My job is to obtain customer satisfaction. I will love to have the opportunity to address your concerns and provide solutions. Please send an email at *******************with the best time to reach out. Thank you and have a good rest of your day.
Tax Rise reached out to me in 2019 to help with my tax issues from 2016 to 2018. I paid them for the tax investigation which cost $500 and $5,370 for Resolution towards State and Federal. Since 2019, the only effort that has been made is my Case Manager responding back to emails asking for the same thing over and over again. The *** now has my account in collections and a lien. My case manager told me "Tax Professionals" are trying to contact the state again on February 4th. I called the *** today and their collections *****... read more
Business response:
Hi ******, I'm sorry to hear that you're having a difficult time with your tax situation. TaxRise is committed to providing the best possible service and we take all feedback seriously--both positive and negative. I've reached out directly to our Case Manager on your behalf and she will contact you in regards to your federal resolution during this week. Your State resolution has been expedited and we will have results soon. The *** has different departments and not all departments receive the power of attorney. I can assure ... read more
TaxRise has a 4.6 star rating with 13,068 reviews.
TaxRise is closed now. It will open on Monday at 8:00 a.m.