TerraBella Harrisburg

Anonymous 

on AplaceForMom

a year ago

This facility is great! They were great to work with and all around a great place. We were very pleased with them. The cleanliness was perfect. The facility had a great set up and always looked beautiful. Communication with the family was very good. We have no complaints about them at all, our experience here was very good. I would most definitely recommend this facility to family and friends! 

William E 

on AplaceForMom

a year ago

Terrabella Harrisburg has been great. Sometimes during the weekend the staffing is not as good and they do not have as many activities provided, but during the week it is great. They have enclosed the whole back with an 8 foot privacy fence so residents can come and go outside as they please. The staff go by the rooms every couple of hours and check on the residents and ask if they want a snack such as a banana or cup of fruit. They did have an issue with their call buttons working so they completely upgraded that. It is a s... read more

TF 

on AplaceForMom

a year ago

There definitely is not enough staff during certain hours. I know everybody is having problems with getting employees, but especially on the weekends, there's not enough coverage. Most of the staff are good. Some of them need additional training. The décor is nice, although the facility needs some updating. They're currently going through a renovation and replacing the carpet, etc. They have someone who goes around and cleans the rooms on a daily basis, which is adequate. 

Anonymous 

on AplaceForMom

a year ago

Overall was a lovely community with many features and lovely landscaping. 

anonymous 

on AplaceForMom

2 years ago

I feel like everywhere is understaffed right now. Anywhere you go is going to have the same issue with staffing which is affecting the quality of care. I will say it is better here than nursing homes though. 

Jim N 

on AplaceForMom

2 years ago

This is a safe place. The administrative side is very weak and it makes it frustrating to work with. The nurse seems overwhelmed due to low staffing. There was confusion of the medication management for my loved one and it took longer than it needed to to get rectified. It is hard to reach anyone in administration as they are always in meetings, and they rarely call you back. They don't reply to emails either, and the customer service isn't on par. Medication management is a daily service that is provided daily along with ro... read more

anonymous 

on AplaceForMom

2 years ago

My grandmother enjoys the activities, she has made some great friends and she loves the staff. She has been disappointed with the food. Residents are able to voice their opinions and several have complained about the food. The facility said they were going to work on that and that has not happened yet. I feel like I have to follow up on her medications every month, I don't trust that they will do what they are supposed to. That is something that we are paying for so I think they need to improve on that so I do not have to wo... read more

Linda 

on AplaceForMom

2 years ago

The people are really friendly and they seem to care about the residents here. Some of the activities available are bingo, field trips, and more for the residents to choose from. It would be nice to have more field trips for the residents once in a while. My loved one seems to enjoy the food offered. The staff seem efficient if I have questions or concerns about my loved one. 

Marilyn 

on AplaceForMom

2 years ago

Our family had an in person tour and we wanted to move our loved one in but the cost to high