Texas Nissan

sturdy11 

on DealerRater

13 years ago

I called looking for a specific car at a specific price. Nathan answered and said they had several to choose from all within a couple of hundred dollars from each other. After 3+ hours, I ended up paying much higher than he mentioned. He also promised 2 computer chip keys and a set of original floor mats. I got one key (they are about $300 to purchase) and cheap Dealer Logo floormats that didn't match the interior. Nathan just said, "Sorry." Nathan did say that my credit score was good and I was going to get a good rate. Whe... read more

devra10 

on DealerRater

14 years ago

They both were great sales people very friendly & professional great customer service skills.....my experience with the business part turned out to not be so great...they sent a check thru that they were suppose to hold.....we signed the hold form any even made a phone call the day before as we were told to do and the check was processed anyway causing a overdraft on the account.....we called and told Sean Biggs about this to this day nothing has been done about it.....now this is poor customer services.....we should be give... read more

gohannah1234 

on DealerRater

14 years ago

I bought the car in late June. Right after my purchase, my boyfriend got accepted to law school out of state. We moved almost instantaneously. Texas Nissan of Grapevine and the loan company they used (First Investors) took over two weeks to process my paperwork. By that time, I had given notice to my company and moved out of state. When First Investors finally called to verify employment, I of course was gone. They requested a letter from my former employer stating my last date of employment and a letter from my new employer... read more

jsgrauf 

on DealerRater

14 years ago

Worst dealership experience I have ever had! Drove all the way from Austin, TX to purchase a vehicle we found online. When we arrived at the dealership we were told the car had been sold, even though we called the previous night RIGHT before closing and were told it was available. They showed us another vehicle we saw online for around 10k. The thing is the price was increased to 14k due to additional "certification" fee that is added to all of their vehicles. When I asked why the car was advertised online for less the sales... read more

ripped_off 

on DealerRater

14 years ago

Beware, they won't give you the price of the used car until they know how much can you afford. With that said, they increase the price of the car regardless of the car. They are unethical. They don't care about you, they care about making you spend the money. They say they certify the used cars and that's a $2,000 increase in the price. Unfortunately, I made a bad choice. I traded-in my car and bought one from them. I lost in that transaction. They knew I was going to loose in the transaction and they kept pushing me. I had ... read more

harbor53 

on DealerRater

14 years ago

Used car dealership specializes in high velocity sales, originally we went to this dealership to look at two models that were listed as available and confirmed via phone as on the lot. When we arrived both were nowhere to be found. Regardless they had a great selection of other vehicles, again big plus when dealing with a high velocity lot like this one. Ended up test driving two cars, first was mechanically flawed (not really sure how it passed inspection, it needed some work), second was a true gem. After deciding this was... read more

Jayce 

on DealerRater

14 years ago

Never return phone calls, OVERPRICED, HORRIBLEEEEEEEEEEEEEEE CUSTOMER SERVICE, Deceptive sales, deceptive everything. The internet pricing is false and some of the inventory doesn't even exist. PLEASE DON'T BUY FROM THIS DEALERSHIP. I wish I knew the REAL ratings and reviews before I came. I feel as if I've been ripped off. 

alexj08 

on DealerRater

14 years ago

Had a horrible experience with this dealership, we could never get a straight answer on a price and they wasted 3 hours of my day haggling with us and never giving us a direct answer. They were condescending in their sales approach and I will never give my money to a dealership that can't even be nice or honest with their customers. I hope their management reviews their sales approach with people and directs their salespeople in a more honest direction. I have been in sales over 10 years and would be ashamed if anyone at my ... read more

geetashan 

on DealerRater

14 years ago

I purchased preowned car at the price of a new car(my mistake). But after purchase I am trying to reach the dealer and nobody is helping me. I was promised 2 keys, 2 remote, user manual and there are no mats in car. I am very disappointed with their after sale service and will never recommend to anybody to go to this dealer.