Texas Nissan

mkel123 

on DealerRater

14 years ago

Why didn't I read those reviews first so that I did not have to waste my time. However, I felt better when I read those reviews. I thought they treated me differently because I am a woman. Now I know it's management problems. I was looking for a car for my 18 years old. My budget was $5000-$7000 in cash. I did not want to finance because insurance would be expensive. Last December, I found few cars at Nissan Grapevine website so I called them and I went to see it next day. They told me both cars were sold out. I understood. ... read more

no.fool.311 

on DealerRater

14 years ago

Absolutely the WORST experience I've ever had at a car dealership. This is not my first time purchasing a car (new or used), and I was treated horribly! I am a young, single female, and went in by myself to look at specific cars (used Nissan Versas) they had listed on the website. I had even called ahead of time THAT SAME DAY to see if those cars were still on the lot, and was told that ALL the cars on the website (about 10 different Versas) were indeed on the lot. When I got there, I was told that they only had TWO used Ver... read more

b290503 

on DealerRater

14 years ago

Horrible, horrible, horrible experience- this place is king of bait and switch! STAY AWAY! This dealership advertised a car reputable web sites at good price. I called the Texas Nissan multiple times and the phone would ring endlessly. Finally, someone answered and said they thought they had this car on lot and referred me to the used care sales manager who never returned my call. I drove to the dealership to see if the car was on the lot the salesman told me he thought the car had been sold on Sunday (in Texas dealerships h... read more

gtrman 

on DealerRater

14 years ago

Twice I have gone over when they assured me the cars on the internet were available and both times they were not. The first time the guy did not take me to the cars but brought me to an office and left for several minutes. He asked rudely and repeatedly if I was paying cash (I had a preapproved loan from my bank). I told him repeatedly I wanted to look at the car. I felt like I was being interrogated. He handed me 2 "guest" forms to fill out. I asked again to see the cars and that is when he FIANLLY told me they were both so... read more

Vera Sterling 

on DealerRater

14 years ago

I had been following a Infiniti G35 on the Internet and was pleased that it was still available on my day off. I live quite a distance from this dealership and called to see if the car was still available. My first call I gave a description as it appeared on the Yahoo site. The second time I gave ithe Vin number along with the description and was assured the car was still in their inventory. Since it was an 1 1/2 hr drive I didn't want to make the drive if the car was not available. I told both representatives of this. The l... read more

williamrivera 

on DealerRater

14 years ago

has been one of the worse experience in my life this has been one of the worse experience in my life this dealership not only dont explain exactly what the price is they also increase the price in $ 3,000 or 4,000 dollars more. they neve explain to you that the nissan bank dont give loans amount for under $ 7,000 and they put lots of warranties in the vehicle that match such amount. the manager of used cars never told me about this. after they offer to you the sky and the stars when you want to return or call for an explanat... read more

Neli 

on DealerRater

14 years ago

POOR Customer Service on the service side. Sales may be good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls by the "designated" service assistant...well, guess what, he was no longer with the company, I learned after. His voicemail was still saying" You have reached Desmond...etc" The Service manager that calls with a recorded message at your house to say " Thank you bla bla, call if you have issues" well, I called him hoping he ... read more

cartwright 

on DealerRater

14 years ago

Texas Nissan of Grapevine listed a 2007 Altima 2.5S with 30k miles for $11,959 on various car shopping websites. We arrived at the dealership and test drove the vehicle. The salesman asked how much we would pay for the vehicle and we told him we would pay the asking price plus TTL. After playing the car sales shuffle, the salesman returned and told us they had $15,999 in the vehicle and if we bought it at that price the dealership would only make $15. I suggested that whoever is pricing the cars on the internet should be fir... read more

eznmyz 

on DealerRater

14 years ago

I recently leased a 2011 Nissan from Grapevine Nissan. To I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on my good credit with Infinity Financial, "tier 2". I told them I would need to think about it, and I would return the next day. I did not return until Labor Day. After approximately 4 hours of the dog and pony show trying to get to the "bottom line", I was told that I should have bought the car when I first came in, becaus... read more