This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Glastonbury, CT
About this business
Location details
2865 Main St, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Started coming here when they opened and so far love the experience in here. Everything is well kept, cleaned, and maintained. Employees always friendly, helpful, and do it all with a smile! Never feel intimidated like I have in previous gyms.
I am easing back into the gym after taking time off due to the pandemic. This gym is bright, airy, clean. So far, so good. I am looking forward to movie night in the cinema room!
Business response:
Thank you for this wonderful review Tammy and welcome back!
Cannot say enough how this gym is the definition of what a sports club should be in Connecticut right now. Fairly priced, mega clean, state of the art equipment, KNOWLEDGEABLE TRAINERS AND STAFF WHO ACTUALLY LOOK THE PART AND KNOW THEIR CRAFT. Cannot stress this last part enough- because the environment they're creating in these clubs isn't just about 'marking time' or 'treading water' or 'staying fit'- it's about progress. Have belonged to ALL of their major competitors in same area; so I can see the difference. Good work o... read more
Business response:
Wow Jordan thank you so much for this awesome review! Welcome to our Edge FitFAm!
Rude/arrogant management. All they want is to lock you in to a contract. The low reviews speak for themselves. Pass on this chain folks.
Business response:
We are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
I would not recommend due to them not waiving the 30 day notice rule for cancellations for someone who is incapacitated by a disease that they developed over the last month. This individual was just diagnosed and told he can't exercise. This company is making him pay for next month because you have to give 30 days notice. They are not willing to waive notice for any reason. If you join you better replan any emergencies that will prevent you from using there gym because they will charge you and not let you out of notice e... read more
Business response:
Hello Amber it is standard to waive the 30 day notice for medical reasons if a medical note is provided. The cancel can be processed the same day as the note is provided and the note does not need to include any personal health information. Please feel free to reach out to our member experience team for assistance at edgecares@theedgefitnessclubs.com
I posted a few weeks ago about Edge fitness at the Glastonbury location facility. I noted that the upkeep of facility is not great. Stationary bike had been out of order for a couple of weeks. The yelp response from manager was that it would be fixed. It's been 5 weeks now and 2 more bike machines are down! Where are the membership dues going??
Business response:
Hi Satish, we certainly apologize for this experience. Although there are times where we are waiting on deliveries, clubs can also run out to local stores to stock up in the meantime. We will be sure to address with your local club management.
I have been an Edge fitness member at the Glastonbury location facility since the beginning of this year. Lately I've noticed that the upkeep of facility is not great. Stationary bike that has been out of order for a couple of weeks straight. And today, no sanitizing wipes anywhere in facility. When asked, front desk help just shrugged his shoulders and said they haven't got their supplies yet! Apparently, not a big deal!!
Business response:
Hi Satish, we certainly apologize for this experience. Although there are times where we are waiting on deliveries, clubs can also run out to local stores to stock up in the meantime. We will be sure to address with your local club management.
The personal trainers I have met and most of the staff that I have met are wonderful including the daycare helpers (my kids love them). My issues are with the actual establishment and their stupid policies. I was hospitalized unable to breathe (passing out alone with my children with severe asthmatic bronchitis)... I was in the hospital for several days and the doctor told me I needed to take it easy and recover over the next few weeks. He wrote me a note to freeze my account at the gym. Unfortunately, the gym will not freez... read more
Business response:
We're truly sorry to hear about your recent health issues and the difficulties you've experienced with our account freeze policy. We appreciate your feedback and understand your concerns. We strive to provide the best service possible and will take your comments into consideration as we continually work to improve our policies and procedures. We're glad to hear that our staff and daycare services have been positive aspects of your experience. Although our billing system does require the freeze to be in line with your billing... read more
Barre class with Kim Johnson was the worst class I've ever taken! Not sure where she came up with exercises but very few were barre related. Two people walked out of class early.
Business response:
We're sorry to hear that your experience with the barre class didn't meet your expectations. All of our instructors are trained and certified in the class formats they are teaching. We are very fortunate to have many instructors who each bring their own touch.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 533 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.