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The Edge Fitness Clubs
- Gyms
- Glastonbury, CT
About this business
Location details
2865 Main St, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Started coming here when they opened and so far love the experience in here. Everything is well kept, cleaned, and maintained. Employees always friendly, helpful, and do it all with a smile! Never feel intimidated like I have in previous gyms.
I am easing back into the gym after taking time off due to the pandemic. This gym is bright, airy, clean. So far, so good. I am looking forward to movie night in the cinema room!
Business response:
Thank you for this wonderful review Tammy and welcome back!
Cannot say enough how this gym is the definition of what a sports club should be in Connecticut right now. Fairly priced, mega clean, state of the art equipment, KNOWLEDGEABLE TRAINERS AND STAFF WHO ACTUALLY LOOK THE PART AND KNOW THEIR CRAFT. Cannot stress this last part enough- because the environment they're creating in these clubs isn't just about 'marking time' or 'treading water' or 'staying fit'- it's about progress. Have belonged to ALL of their major competitors in same area; so I can see the difference. Good work o... read more
Business response:
Wow Jordan thank you so much for this awesome review! Welcome to our Edge FitFAm!
My 2nd time in the Glastonbury location, and was only able to get in 2 sets before leaving in frustration. Nobody moves of their machines until all of their social media and emails were checked up on and no consideration from anyone on the floor to move on and let others in. I thought this was going to be the one gym that would be a perfect fit, it is not. I wasn't the only one walking out discouraged.
Business response:
Thank you for sharing your experience at our Glastonbury location. We are sincerely sorry to hear that your second visit was so frustrating and that you—and others—felt discouraged enough to leave. We want our gym to be a place where everyone can get an efficient workout, and we hear you loud and clear regarding the 'phone usage' on machines. We are currently working on ways to improve floor etiquette and encourage members to be more considerate of others waiting. We’d love the chance to discuss how we’re addressing these gy... read more
If I could give a zero, I would do so. Canceling your membership is ridiculous. The Edge directs you to ABC Fitness, which is the finance company. You need to give 30 day notice. You can't do online nor over the phone. I wish I had never joined. Typical negative stereotype of a gym.
Business response:
We are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
gym is spacious and clean. it seems to specialize in high resistance training for young people. there are adequate aerobic machines but no dedicated stretching equipment. my biggest gripe is the constant throbbing loud music that is everywhere. it cannot have universal appeal. and, it makes it impossible to hear the your personal media which most people have. i don't know why there has to be music!
Business response:
Hi Amy, thank you for the feedback! We're glad you enjoyed our spacious, clean environment and our high-resistance training focus. We appreciate the note on stretching equipment as we look to improve our layout. Regarding the music: we aim for a high-energy atmosphere, but we understand how volume can impact your own media and workout experience. We'll be reviewing our decibel levels with the team to ensure a better balance for all our members. Hope to see you back for another session soon!
Rude/arrogant management. All they want is to lock you in to a contract. The low reviews speak for themselves. Pass on this chain folks.
Business response:
We are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
I would not recommend due to them not waiving the 30 day notice rule for cancellations for someone who is incapacitated by a disease that they developed over the last month. This individual was just diagnosed and told he can't exercise. This company is making him pay for next month because you have to give 30 days notice. They are not willing to waive notice for any reason. If you join you better replan any emergencies that will prevent you from using there gym because they will charge you and not let you out of notice e... read more
Business response:
Hello Amber it is standard to waive the 30 day notice for medical reasons if a medical note is provided. The cancel can be processed the same day as the note is provided and the note does not need to include any personal health information. Please feel free to reach out to our member experience team for assistance at edgecares@theedgefitnessclubs.com
I posted a few weeks ago about Edge fitness at the Glastonbury location facility. I noted that the upkeep of facility is not great. Stationary bike had been out of order for a couple of weeks. The yelp response from manager was that it would be fixed. It's been 5 weeks now and 2 more bike machines are down! Where are the membership dues going??
Business response:
Hi Satish, we certainly apologize for this experience. Although there are times where we are waiting on deliveries, clubs can also run out to local stores to stock up in the meantime. We will be sure to address with your local club management.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 568 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.