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The Edge Fitness Clubs
- Gyms
- Glastonbury, CT
About this business
Location details
2865 Main St, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
For a newer building, this gym is surprisingly dirty. The facilities don't seem well-maintained, which is disappointing given its age.
Business response:
We're sorry to hear about your experience with the cleanliness of our gym. We take your feedback seriously and will use it to improve our maintenance efforts. Thank you for bringing this to our attention.
It is always jam packed. You can never get equipment and people are always busy posing and setting up for instagram pics. It is very clean staff are friendly. But a 1hr workout takes forever because you are waiting on equipment. I have been a member for one month and I wish I had gotten a membership somewhere else, however you only have 3 days to cancel. So I am stuck for a year. Should have stayed at my old gym
Business response:
Thank you for your feedback! We agree that this time of year can be more challenging to finish your workout within a certain time frame you may be used to. A combination of the cold weather and New Year's resolutions make this the most popular time of the year to workout indoors at the gym! We are sorry if this has caused a poor experience for you. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. Please feel free to reach out ... read more
I was contacted by a male and when he called me he did not self identify and addressed me as hey is xxx there. Poor phone skills and I certainly would not try a membership based on this unprofessional phone call. Their franchise owner should train the employees how to speak full sentences and self identify when making an outgoing call.
Business response:
We're sorry to hear about your recent phone experience. We strive to maintain a high level of professionalism in all our interactions and it seems we fell short in this instance. Your feedback is valuable and will be used to improve our communication training. Thank you for bringing this to our attention.
My girlfriend and I had just moved to Colchester in June of this year. We were looking around for gyms and had narrowed it down to the Glastonbury edge and snap fitness in Colchester. We wanted to try out the edge to see if we liked it, so we wanted to see what our options were to test out the equipment. The salesperson we were given told us there was a membership where you can cancel before 30 days so we both signed up for it. I even asked clarifying that it was 30 days we had to cancel because I wanted to make sure. We tri... read more
Business response:
Hello Liam, we are disappointed to see your review. Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Absolutely miserable. Incredibly crowded at all hours of the day. It's impossible to get a squat rack, a bench, or even get into the free weight area. Peak hours last all day. There used to be some downtime around 1pm, but even that's not happening anymore. It's so frustrating to work a full day, summon the motivation to go work out, and then not even be able to get a piece of equipment because it's so crowded. The latest trend is pre-teens on the weight floor. I guess this is a day care now. We also have people living in th... read more
Business response:
Hello Ryan, we are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
I have been coming to this gym now for a little over 2 years. I am leaving a 1 star review so that they finally address the fact that everyday there are guys in the locker room, usually ages 16-24, who sit in front of the mirrors where the lockers are and film or take pictures of themselves flexing. This is a huge concern as i always shower after working out and have to change within view of their camera. Who knows if i am naked in their videos and pictures. I have brought this up to workers, who do seem concerned, but the i... read more
Business response:
Hi Daniel we do have a strict policy on this and do take this very seriously. Our member experience team has been in touch with you directly to address.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 525 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 7:00 p.m.