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The Edge Fitness Clubs
- Gyms
- Glastonbury, CT
About this business
Location details
2865 Main St, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I have been an Edge fitness member at the Glastonbury location facility since the beginning of this year. Lately I've noticed that the upkeep of facility is not great. Stationary bike that has been out of order for a couple of weeks straight. And today, no sanitizing wipes anywhere in facility. When asked, front desk help just shrugged his shoulders and said they haven't got their supplies yet! Apparently, not a big deal!!
Business response:
Hi Satish, we certainly apologize for this experience. Although there are times where we are waiting on deliveries, clubs can also run out to local stores to stock up in the meantime. We will be sure to address with your local club management.
The personal trainers I have met and most of the staff that I have met are wonderful including the daycare helpers (my kids love them). My issues are with the actual establishment and their stupid policies. I was hospitalized unable to breathe (passing out alone with my children with severe asthmatic bronchitis)... I was in the hospital for several days and the doctor told me I needed to take it easy and recover over the next few weeks. He wrote me a note to freeze my account at the gym. Unfortunately, the gym will not freez... read more
Business response:
We're truly sorry to hear about your recent health issues and the difficulties you've experienced with our account freeze policy. We appreciate your feedback and understand your concerns. We strive to provide the best service possible and will take your comments into consideration as we continually work to improve our policies and procedures. We're glad to hear that our staff and daycare services have been positive aspects of your experience. Although our billing system does require the freeze to be in line with your billing... read more
Barre class with Kim Johnson was the worst class I've ever taken! Not sure where she came up with exercises but very few were barre related. Two people walked out of class early.
Business response:
We're sorry to hear that your experience with the barre class didn't meet your expectations. All of our instructors are trained and certified in the class formats they are teaching. We are very fortunate to have many instructors who each bring their own touch.
I got a membership at the Edge in Glastonbury. I liked the setup and equipment. I entered a 2-year membership. In the 2nd week, I realized that the club is over-subscribed and it isn't easy to get the right machine to work out. This is especially true after 4:00 PM on the weekdays. I am currently working and can only use the gym after 4:00 or 5:00 PM. So I asked the gym to cancel my membership. I tried with the gym and their headquarters. It looks like I have to pay unless I move, die, or get disabled! I have seen other gyms... read more
Business response:
Hi Tamim, we appreciate your feedback and do realize that certain times of the day tend to be very busy. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. Please feel free to reach out to our member experience team at edgecares@theeedgefitnessclubs.com with your review. As for our cancelation process, We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surp... read more
For a newer building, this gym is surprisingly dirty. The facilities don't seem well-maintained, which is disappointing given its age.
Business response:
We're sorry to hear about your experience with the cleanliness of our gym. We take your feedback seriously and will use it to improve our maintenance efforts. Thank you for bringing this to our attention.
It is always jam packed. You can never get equipment and people are always busy posing and setting up for instagram pics. It is very clean staff are friendly. But a 1hr workout takes forever because you are waiting on equipment. I have been a member for one month and I wish I had gotten a membership somewhere else, however you only have 3 days to cancel. So I am stuck for a year. Should have stayed at my old gym
Business response:
Thank you for your feedback! We agree that this time of year can be more challenging to finish your workout within a certain time frame you may be used to. A combination of the cold weather and New Year's resolutions make this the most popular time of the year to workout indoors at the gym! We are sorry if this has caused a poor experience for you. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. Please feel free to reach out ... read more
I was contacted by a male and when he called me he did not self identify and addressed me as hey is xxx there. Poor phone skills and I certainly would not try a membership based on this unprofessional phone call. Their franchise owner should train the employees how to speak full sentences and self identify when making an outgoing call.
Business response:
We're sorry to hear about your recent phone experience. We strive to maintain a high level of professionalism in all our interactions and it seems we fell short in this instance. Your feedback is valuable and will be used to improve our communication training. Thank you for bringing this to our attention.
My girlfriend and I had just moved to Colchester in June of this year. We were looking around for gyms and had narrowed it down to the Glastonbury edge and snap fitness in Colchester. We wanted to try out the edge to see if we liked it, so we wanted to see what our options were to test out the equipment. The salesperson we were given told us there was a membership where you can cancel before 30 days so we both signed up for it. I even asked clarifying that it was 30 days we had to cancel because I wanted to make sure. We tri... read more
Business response:
Hello Liam, we are disappointed to see your review. Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Absolutely miserable. Incredibly crowded at all hours of the day. It's impossible to get a squat rack, a bench, or even get into the free weight area. Peak hours last all day. There used to be some downtime around 1pm, but even that's not happening anymore. It's so frustrating to work a full day, summon the motivation to go work out, and then not even be able to get a piece of equipment because it's so crowded. The latest trend is pre-teens on the weight floor. I guess this is a day care now. We also have people living in th... read more
Business response:
Hello Ryan, we are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 568 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.