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The Edge Fitness Clubs
- Gyms
- Washington Township, NJ
About this business
Location details
141 Tuckahoe Rd, Washington Township, NJ, 08080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I've now been a member for three months and updating my review. This is still the best gym I've been a member of--and I've been a member of most in the area. But there are items that need to be addressed. At busy times, forget about getting a weight machine. It's amazing how many men will work on the machine for 30 seconds or so, then take a three minute break and play on their phones--while staying on the machine. I don't know what can be done about that, but stay away from the gym in the afternoon/early evening if you do... read more
Business response:
HI Jackie, we really appreciate all of your feedback! Thank you for sharing your fitness journey with us!
I loved it! It looks amazing and it's worth the membership. I hope to lose as much weight as possible
Always packed and always have to wait for machines. It's a very nice facility but I dont think they were ready for the amount of people that signed up to the number of machines they have Available. Now I'm locked in to a two year membership and can't even work out do to the High volume of customers.
Business response:
Hi Fred, thank you for your feedback, we have since opened a few more clubs and hope to see you soon!
The hours and facilities are great, as are the staff. In fact, they have way too many staff members, but that's their problem. The 24 hr Mon morn-Fri 9pm hours are also great. There is no pool. The massage chair for premium members is out of order, and they tell you you get 30 minutes. You get 15 minutes, and that begins after you register, they check your ticket, you remove your shoes and get the machine set. So I have nevere gotten more than 10, and feel I am being cheated by a cheap hooker. Definitely an intentiona... read more
Good luck getting out of your membership even if they discriminate against you. Still waiting. Bad Management, over crowded and they dont care about you.
Business response:
We strive to provide a welcoming environment for all our members. Your matter has been addressed directly with you and we wish you all the best on your fitness journey.
I am moving from NJ to Philly and they won't let me cancel after providing all my lease documents because they said I still live close enough to the Cherry Hill location. But I'm selling my car because I'm in the city now. So I guess I will take me and my non-existent car, over the bridge, pay the toll (or pay my uber I guess since I have no car) to a gym in a different state? Very nice customer service you got here. So now I have to buy myself out of my contract that they don't even let you read. Such poor poor consumer ser... read more
Business response:
We're truly sorry to hear about your experience and understand your frustration. Although your new address does not meet the minimum mileage requirement to cancel, we do understand the logistics of the bridge and will help you out with that as we have for others in the same situation. Please reach out to our member experience team at edgecares@theedgefitnessclubs.com for help.
Ive been going to this gym for about 2 years now. The staff have always been somewhat friendly. The person that does the overnight shift (not sure if he's still apart of the staff) has ALWAYS been nice and friendly. Well today my experience has been less than amazing. And it is thanks to one of the female staff members. This was about 5 pm when this happened. I was filming my gym session as I always do for my own personal use. To look at my form etc. and I was doing it very discreetly. In the corner. I was rudely approached ... read more
Business response:
We're sorry to hear about your recent experience at our gym. We strive to maintain a respectful and supportive environment for all our members and therefore we do have a policy in place regarding filming -https://www.theedgefitnessclubs.com/support/cell-phone-usage-policy. We will certainly take your feedback to improve on how our team enforces this policy.
Horrible practices, they love to throw in your face their contracts when cancelling but make you sign on a device you have no clue what you're agreeing to.
Business response:
Hello we are sorry to hear your frustration. As your screenshots show, you were given the email address in which to request cancelation. We do require cancellations are sent via email to our billing partner. This is to ensure a documented record of the request for the benefit of both parties. Once you send the cancel request to the email address that was provided to you, the cancelation can process. However, any outstanding balance must be settled before the cancel can finalize.
This gym sucks, its always crowded and youre never able to get on any machines at any time unless its close to closing or really early in the morning. Be careful about their contracts as well because god forgid you move out of state its newrly impossible to cancel unless you buy a house in another state. Their customer service is horrid and I wouldnt reccomend this gym to anyone.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.4 star rating with 914 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open tomorrow at 7:00 a.m.