This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Washington Township, NJ
About this business
Location details
141 Tuckahoe Rd, Washington Township, NJ, 08080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I am moving from NJ to Philly and they won't let me cancel after providing all my lease documents because they said I still live close enough to the Cherry Hill location. But I'm selling my car because I'm in the city now. So I guess I will take me and my non-existent car, over the bridge, pay the toll (or pay my uber I guess since I have no car) to a gym in a different state? Very nice customer service you got here. So now I have to buy myself out of my contract that they don't even let you read. Such poor poor consumer ser... read more
Business response:
We're truly sorry to hear about your experience and understand your frustration. Although your new address does not meet the minimum mileage requirement to cancel, we do understand the logistics of the bridge and will help you out with that as we have for others in the same situation. Please reach out to our member experience team at edgecares@theedgefitnessclubs.com for help.
Ive been going to this gym for about 2 years now. The staff have always been somewhat friendly. The person that does the overnight shift (not sure if he's still apart of the staff) has ALWAYS been nice and friendly. Well today my experience has been less than amazing. And it is thanks to one of the female staff members. This was about 5 pm when this happened. I was filming my gym session as I always do for my own personal use. To look at my form etc. and I was doing it very discreetly. In the corner. I was rudely approached ... read more
Business response:
We're sorry to hear about your recent experience at our gym. We strive to maintain a respectful and supportive environment for all our members and therefore we do have a policy in place regarding filming -https://www.theedgefitnessclubs.com/support/cell-phone-usage-policy. We will certainly take your feedback to improve on how our team enforces this policy.
Horrible practices, they love to throw in your face their contracts when cancelling but make you sign on a device you have no clue what you're agreeing to.
Business response:
Hello we are sorry to hear your frustration. As your screenshots show, you were given the email address in which to request cancelation. We do require cancellations are sent via email to our billing partner. This is to ensure a documented record of the request for the benefit of both parties. Once you send the cancel request to the email address that was provided to you, the cancelation can process. However, any outstanding balance must be settled before the cancel can finalize.
This gym sucks, its always crowded and youre never able to get on any machines at any time unless its close to closing or really early in the morning. Be careful about their contracts as well because god forgid you move out of state its newrly impossible to cancel unless you buy a house in another state. Their customer service is horrid and I wouldnt reccomend this gym to anyone.
So I'm giving it 2 stars because I do think this gym have a lot of potential. I went to this gym for almost 2 months and had to break my contract. When I first started coming to this gym it was overwhelming because of the amount of people that are there. Coming from a gym that wasn't as crowded it took some time to get use to which I did after about 2 weeks. The machines are always being occupied you literally have to wait for machines because of the amount of people are actively in the gym at the same time. I did go at diff... read more
The club is clean but the water is not hot. It is owned by a financial company and their unexpected charges can surprise you. Difficult to get out of the contract. Beware !!!
Business response:
Hello Tiger, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
I upgraded my membership for tanning in the summer and I went back yesterday to downgrade it. In the website it said I could downgrade after my initial term ended, so I expected no problems. However, that was not the case. When I talked to the front desk about it, they told me my contract was until 2023, which means I have to pay until then. I was shocked because I would never sign such an agreement. I was never told the terms and conditions, never given a copy, never told I couldn't downgrade, and most certainly never told... read more
Business response:
Hi Alexia, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
This gym has great equipment!!BUT I paid for a personal trainer that no longer was available for early mornings that I had set up after I paid. The staff refused to resolve the issue kept telling me I had to change my hours but unfortunately I have a job. And has not refunded the money!!!Because I was unhappy with them not being able to resolve the issue they kicked me out of the gym which has never happened in the 40 years I have belong to a gym !! They refuse to allow me to have contact with any manager Or with Corporate o... read more
If you enjoy never knowing when you're going to get a freezing cold shower this is the gym for you. I'm on my third one in 3 weeks. Plus is staff are always welcoming and nice.
Business response:
Hello Jamie, thank you for taking the time to share your feedback. All hot water issues are actively being addressed and rectified. We apologize for any inconvenience.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.4 star rating with 1,115 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.