This profile has been claimed by the business owner or representative.
The Emergency Clinic
- Healthcare
- San Antonio, TX
About this business
Location details
6496 New Braunfels Ave., San Antonio, TX, 78209, United States
Get directions
The dr, and the nurse were very professional and nice. I have being in other clinics and the people hardly talk to you. I hope never have the necessity of going there, but I definitely will go back excellent service
Business response:
Thank you so much for taking the time to leave your feedback. We will certainly share your kind words with the team. Hope you are feeling much better.
Quick and efficient More importantly really listening to the problem and conservative diagnosis.
Excellent and Prompt Care
I have been visiting The Emergency Clinic Alamo Heights since 2018 whenever I’ve come down with the flu, a cold, or even COVID. In the past, I’ve always received excellent care and felt well taken care of. Unfortunately, my most recent visit (my 8th overall) was very disappointing. I went in with symptoms of a sore throat, fever, clogged ears, nasal drainage, and a strong tension migraine. At check-in, I was asked multiple times if I had ever been there before, which struck me as odd, perhaps there has been a recent staff c... read more
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Jennifer, on the phone. As you mentioned with your previous visits, we customarily provide the highest level of care, and we apologize that your recent visit was anything less than exceptional. We value your feedback and will follow up on the issues you described. We hope you are feeling better, and please do not hesitate to reach out to Jennifer if you have any questions or need additional assistance.
They couldn’t verify my insurance due to the system being down so they wanted a $200 payment before even touching me or speaking with a doctor and that the payment would be reimbursed after they can verify my insurance. It felt I was not treated as if I had an emergency though I was at an actual emergency clinic. They more so wanted to make sure they were getting paid first. I waited in pain until the next morning to see my primary doctor for a doctor visit of $16. I’m so glad I didn’t go here. Seemed sketchy.
Business response:
We apologize for the experience you described. We would appreciate the opportunity to learn more about your visit and address your concerns. Our Medical Director, Dr. Jones, attempted to contact you but was unable to reach you. At your convenience, please call Dr. Jones at 210-880-3223.
Great experience. I highly recommend.
Business response:
Hello Mr. McBroom, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Alamo Heights location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Everyone ,the doctor and nurses were all so cordial and very professional. That made my experience so worthwhile. Thank you!
Business response:
Hello Ms. Deleon, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Alamo Heights location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again.
From the moment I arrived the manager said “we will be right with you”. Mr Aaron Gomez was cordial and took my information and explain what they were doing today and if I was waiting until the complimentary service was over. I waited and Leif send a video about the condition of the car and I was out in an hour. I really appreciated their superb service and would recommend Toyota in the future.
Business response:
Hello Ms. Deleon, We are sorry for the confusion but we are a free standing ER by the name of The Emergency Clinic at Alamo Heights. This review, it sounds like, if for the repair of car. We only repair broken bones and illnesses, but if we can assist you with that type of care, please look us up! Thanks so much!
The doctors bed side manner was not very nice. I’ve been there at least 20 times in my life for myself and my children and this was the worst experience. Friendly doctors matter, not rude and condescending ones.
Business response:
Thank you for speaking with our Medical Director, Dr. Hoefle, on the phone recently. We value our patients and appreciate your feedback. Our team is always looking for ways to improve and will follow up on the issues you described. We hope you feel better and please do not hesitate to reach out to us if you need additional assistance.
Frequently asked questions about The Emergency Clinic
How is The Emergency Clinic rated?
The Emergency Clinic has a 4.9 star rating with 3,163 reviews.
When is The Emergency Clinic open?
The Emergency Clinic is open now. It is open 24/7.