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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Beautiful establishment. The hostesses weren't friendly or welcoming...at all. My daughter enjoyed the baked brie, prime rib and tres leches cake. I ordered from the devour menu. Everything was great except the apple tart desert. I told the server that it was literally the most disgusting thing I've ever put in my mouth. She said "yeaaaah...our devour deserts are terrible". I thought once she saw that I left her a $30 tip...she'd make it right. Maybe offer the brownie or something so that my last taste leaving, wasn't terrib... read more
Business response:
We apologize for the less than satisfactory experience you had at The Fountain Room. We appreciate your feedback and will address the issues with our hostesses and server. We're glad to hear that your daughter enjoyed her meal, but we apologize for the disappointment with the apple tart dessert. We will work on improving our devour desserts. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
We have an 830pm reservation, and due to road closures and traffic, we were late. We called ahead to let them know, and they were very understanding. We checked in fully, expecting to have to put our names on a new list and wait, but they worked quickly to make sure we got seated within a couple of minutes. The atmosphere is top notch and the food is delicious! Our server was super nice and attentive. We had a great experience and will be back for sure!
Business response:
Thank you for your positive review of The Fountain Room! We understand that unexpected circumstances can cause delays, and we're glad to hear that our team was understanding and accommodating. We're thrilled that you enjoyed the atmosphere, food, and service during your visit. We appreciate your support and look forward to welcoming you back in the future!
Service was excellent, food was great! Fun brunch spot!
Business response:
Thank you for your positive review of The Fountain Room! We're thrilled to hear that you enjoyed our excellent service and great food. We appreciate your feedback and hope to see you again soon for another fun brunch experience!
Had a wonderful experience and the service was exceptional.
Business response:
Thank you for your kind words, Morgan! We're thrilled to hear that you had a wonderful experience at The Fountain Room and that our service was exceptional. We appreciate your feedback and look forward to serving you again in the future.
One of our favorite places to go. We’ve been there a few times and it’s never been a bad experience.
Business response:
Thank you for your kind review, CodyJ! We're thrilled to hear that you've had a consistently positive experience at The Fountain Room. We appreciate your continued support and look forward to serving you again soon.
It’s a beautiful restaurant but I will point out a few things. We had a lengthy wait time although we had reservations. They don’t really have space for customers to wait besides a small couch in the corner. A gentleman who worked there came and sat down as two of my friends in heels stood around. I thought that was rude. At first we thought he was a customer as well until we saw him go behind the host counter and look at the screen. Our waiter Elijah was friendly and knowledgeable but seemed overwhelmed. After placing order... read more
Business response:
We appreciate your feedback, AmberJ. We apologize for the lengthy wait time and the lack of waiting space. We will address these issues to ensure a better experience for our customers. We're glad you found our waiter friendly and knowledgeable. We understand your frustration with the wait to place your dinner order and apologize for any inconvenience caused. We appreciate your compliments on our ambience. Thank you for your review, and we hope to serve you better in the future.
We live in the neighborhood and walk to Fountain. Consistently comfortable vibe. Service is professional and attentive. The Prime Rib sandwich has to be the best in the City.
Business response:
Thank you for your kind words and positive feedback! We're thrilled to hear that you enjoy the comfortable vibe and professional service at The Fountain Room. Our Prime Rib sandwich is indeed a crowd favorite, and we're glad it lived up to your expectations. We appreciate your support as a local customer, and we look forward to serving you again soon!
We had a great night with family and friends. After getting married at the Bottleworks Hotel the staff at the Fountain Room made our reception dinner very special and catered to us (the bride and groom) and our guests. We even received a card signed by the staff. Thank you!!!
Business response:
Thank you so much for your kind words and for choosing The Fountain Room for your reception dinner! We're thrilled to hear that you had a great night with your loved ones and that our staff made it extra special for you and your guests. We appreciate your feedback and hope to have the pleasure of serving you again in the future.
The foods are overall amazing. The service is a little bit disappointing. Did not ask how we want our drink to be prepared. Did not take out our plate on time or give us a new set of utensils when I set it aside to a very obvious location. The kitchen server was really helpful and provided us a new set of utensils. We enjoyed all of our foods. Just a shame that the service is not as nearly as the quality as the foods.
Business response:
We appreciate your feedback and apologize for the disappointing service you experienced. We will address these issues with our staff to ensure better communication and attentiveness in the future. Thank you for highlighting the helpfulness of our kitchen server and for enjoying our delicious food. We hope to have the opportunity to serve you again and provide a more enjoyable overall experience.
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,593 reviews.
When is The Fountain Room open?
The Fountain Room is open now. It will close at 10:00 p.m.