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The Lodge
- Pet Boarding
- Thonotosassa, FL
About this business
Location details
15403 Morris Bridge Rd., Thonotosassa, FL, 33592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 09:00 a.m. to 4:00 p.m. |
I am heartbroken. I would like to recommend that if you love and cherish your pets to steer clear of the Lodge. They claimed that my 3 dogs had a wonderful stay with no issues but within hours of checkout I have one deceased dog and 2 living (one of them has bloody diarrhea and kennel cough). This fancy facility is smoke and mirrors. As an aside, there were other smaller concerns with the visit like having my dogs separated and in the wrong room and then after that was corrected separating my dogs overnight because someone "... read more
Business response:
We are so sorry to hear of Lola’s passing at home. Thank you for the time you gave us to discuss their stay. We are open to further discussion, however, we understand the grief and heartache of losing a family member. Please reach out at your own time. Thank you
This place literally almost killed one of our dogs. No staff at night. Ate a stuffed toy. We saw stuffing on the floor and thought maybe it got ripped up. Wrong. He ate it and the threw it up days later. A toy in the room disappears and nobody threw it away… they really don’t care beyond lip service. I’m still concerned something is wrong. If you read this and think I’m just an unrealistic individual bashing for no reasons, go read the lengthy Blue Pearl review I wrote saying nothing but good things about my experie... read more
Business response:
Thank you for the opportunity to address your concerns over the phone. We appreciate your time and understand your frustrations. We will use your feedback as an opportunity to ensure we are providing the best possible care to our clients and their pets.
After taking a tour of this facility a couple of months ago, we finally decided it was time to test our two German Shepherds with boarding at this facility. We usually have our trusted dog sitter come and stay at our home, but one of our pups is newer to our family and she comes with a little house protection issues that we are trying to work through. We figured we would try boarding to see if she could tolerate it. We booked for the pair of them to stay in the Ranch Suite from a Friday evening and we scheduled to pick them ... read more
Business response:
Thank you Trishelle for speaking with me about this issue. I hope to see you, Shelby, and Riggs again.
Unfortunately, I don’t see us using The Lodge for future boarding after my furbabies most recent stay. If your considering boarding, I Highly encourage you to have the camera and be vigilant with the care your pups receiving as things are not always as advertised! Had to make several calls to the lodge to figure out why my pup wasn’t getting the things advertised in his lodging package. Very disappointed for the amount of money it costs to board here. **Today I had someone from the lodge contact me to follow up. Although we... read more
Business response:
Thank you for taking the time to speak with me Mrs. Kelley. We appreciate your feedback and we are making strides to improve on a daily basis. Again, we apologize for any inconvenience.
I’m not sure what has happened to this place but, it has gone down hill. I use to send my dog here and loved it because he could swim and felt my dog was cared for. My dog was just there for 6 days and we had a HORRIBLE experience. First off, I signed up for the gold package along with boarding (prices are insane now!). This package includes a daily photo along with full day daycare (because it isn’t included in the boarding). I got photos 3 days out of the 6 and this was after I called to complain. Then they informed me t... read more
Business response:
Hi Jennifer. We're sorry you had a less than pleasant experience. I assure you Ryder had a great time with us and made some new friends. We acknowledge missing some photos and were able to apply a discount when your husband picked up. We didn't have him scheduled for a bath before leaving, but we're happy to provide you that service if you choose to come back. Thank you for your review.
You lost Bailey and that is not the First dog .... 🥵😡🥵😡😢😢🥵😡 the only dog list at your Facility from your reviews !
This pet lodge LOST our family dog (who is basically still a puppy). “Somehow” he escaped. When sharing the Lost Dog post on Facebook, we came across another person who had the same testimonial!! This place seems to be building a habit of dogs getting loose and clearly have not fixed the issue.
They used to be affordable now they changed their prices and boarding doesn't include doggy daycare anymore so it's become extremely pricey likely will have to find a different place to board our dog
Please, if you want your pets, never leave them there, I made that mistake and lost my puppy. The worst thing is that no one ever wanted to attend to me to give me an explanation. the loss of a loved one is irreparable, please do not sponsor this place.
Business response:
Chantier - we're very sorry to hear about the loss of your puppy. However, I think you may have mixed us up with another place. We don't have anyone matching your name in our system, and we have not had a loss in our resort. Our hearts go out to you during this difficult time.
Frequently asked questions about The Lodge
How is The Lodge rated?
The Lodge has a 4.3 star rating with 624 reviews.
When is The Lodge open?
The Lodge is closed now. It will open tomorrow at 7:00 a.m.