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The Milestone | Denton
- Wedding Chapels
- Krum, TX
About this business
Location details
9850 Jim Christal Rd, Krum, TX, 76249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Hard to get ahold of anyone. Has more than one wedding a day so it is not yours to decorate till an hour and a half before your ceremony time
Business response:
Hi Brett, First and foremost, congrats on your engagement! We are sorry to hear about your experience with communication with our venue. We will communicate this feedback to our team as our goal is to get back to you within less than 24 hours. We also have several different timeframe options including all day options which allow more time for decorating, etc. Please let us know if you have any further concerns and we are happy to assist. - The Milestone Management
As mother of the bride, I wanted to add to the review from Jessica M on 6/27/2017. As we look back at pictures and videos from that day, we realize it was really a beautiful wedding and the venue itself really added to the day. However, I would like to add a few comments about the management and service for you to consider before you invest thousands of dollars at this venue. We paid for mimosas and champagne for the bridal suite prior to the wedding. We never got the champagne ($30 that we never got back) and had to ask sev... read more
Business response:
First and foremost, congrats to your family on your beautiful daughter's wedding. Thank you so much for your kind words about the beauty of our wedding venue. We are sorry to hear about your experience wasn't 100% satisfactory with our staff. Our records indicated that the preservice alcohol including champagne was served to you and the wedding party. We have several package options for our couples to give the option to add enhancements. We will give our Catering Department this feedback in regards to the food. The Banquet C... read more
5 star venue, 1 star management. I got married at the Denton Mansion in May. I fell in love with the place when a friend got married there 2 years ago. Little did I know that the management became corporately owned before I booked it. My wedding was beautiful and the venue is so lovely, but the customer service was terrible and the way the management tried to nickel and dime my family almost ruined the wedding planning experience for me. You are given a "day of coordinator", but don't be fooled, because they don't actually c... read more
Business response:
Jessica and Sam, Congrats on your marriage! Thank you so much for your kind words about our the beauty of our wedding venue. We are sorry to hear about your experience wasn't 100% satisfactory with our staff. We do provide a Venue Coordinator who is there to lead the rehearsal and the ceremony to ensure streamlined execution of your ceremony. The coordinator is not a wedding planner or decorator. After the ceremony, our Banquet Captain and Banquet team are the leaders of the reception partnering with the DJ and our Venue Coo... read more
5-star venue, 2-star service. (The Milestone Mansion Denton) I was so excited when I toured the venue. The manager Ashleigh was excellent. If everyone would have the exact same attitude as her, it could have been the best wedding day. On our wedding day, we showed up at 4:30p and began setting up our decorations & prepping in the bridal suite. We had pre-ordered mimosas for the girls to enjoy before the ceremony. After bringing it to our coordinator's attention that the mimosas had not arrived (around 5:45), she went to chec... read more
Business response:
Hi Rainee, Thank you so much for your kind words about our venue and Ashleigh. We absolutely appreciate you sharing your feedback with us and Ashleigh as we want to ensure we can improve our presentation and performance. Just as Ashleigh did, we apologize for the Coordinator's actions and want you to know she is no longer with The Milestone. Again, we appreciate you letting us know everything and if you have anything else you wanted to discuss with us. Please feel free to call, thank you! Best Wishes! - The Milestone Managem... read more
We just got married here and everything was good until our wedding day. Our coordinator, Emily, promised us many things and continuously reassured us that things would be taken care of. Needless to say, we are writing this review because they weren't. We understand that things will go wrong but she did not show any concern for these mistakes. She constantly blamed other employees and did not take any responsibility for anything. She even had the nerve to say she was trying her best. It's sad when the bride has to think of wa... read more
Business response:
Sirene and James, Thank you for giving us feedback as we truly value it to learn and grow as a company. Thank you for the kind words about the beauty of our Venue. We apologize that your experience was less than perfect! Our Management team has contacted you via phone to talk through your concerns. We hope that you walk away from your wedding day with wonderful lasting memories as you two begin your next chapter together. Our Best, The Milestone Management
The Milestone is the best venue anyone can choose for their wedding. The staff and event coordinators are absolutely amazing. My special day wouldn't have been the best day of my life without all of the Milestone employees from the event coordinator to the chefs. The event coordinator is the aboslute best you can ask for. They helped me from start to finish and if I had a quick question would always answer my calls day or night to answer them. When they say they are there to make your day special and to make things easier on... read more
Frequently asked questions about The Milestone | Denton
How is The Milestone | Denton rated?
The Milestone | Denton has a 4.8 star rating with 798 reviews.
When is The Milestone | Denton open?
The Milestone | Denton is closed now. It will open tomorrow at 8:00 a.m.