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The Mortgage Firm, Inc.
- Mortgage Lenders
- Altamonte Springs, FL
About this business
Location details
921 Douglas Ave, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
Mark was recommended to us by Denton Davis with the purchase of our first home. From the beginning he has shown exemplary professionalism in handling our loan. He was straight forward and very helpful in explaining the process from start to finish. Mark and his team always responded back to us when we had questions or concerns during the process. We hit a few snags but in the end we were able to get our dream home. We could not have done this without him. I highly recommend Mark and his company to my friends. We have made a... read more
Business response:
Thank you for your review, Yolanda! Here's to your new dream home and our newfound friendship!
Verified by The Mortgage Firm, Inc.
Thank you for all the encouragement, support and patience! I appreciate how you took the time to explain things, made sure I was peaceful/comfortable with each decision and how you worked to help me have the best rate!
Verified by The Mortgage Firm, Inc.
Our experience with The Mortgage firm was amazing. Mark communicated with us from start to finish and addressed all concerns throughout every step of the process. The entire team was very responsive to all of our concerns as our application progressed through the different steps in the process. I would highly recommend them to anyone looking into buying a house.
Business response:
Thank you so much for your high rating and recommendation, Corey!
Verified by The Mortgage Firm, Inc.
All of our questions were answered very quickly which made the process very easy! Thank you!!
Verified by The Mortgage Firm, Inc.
Katherine was absolutely amazing from the start! This was my first home and she made this experience that much better. She made it to where I didn’t have to stress about anything and made the process very easy for me. She was very knowledgeable and helped me every step of the way. She will be the one I will be reaching out to in the future buying process for sure. Thank you so much for everything Katherine!
Business response:
Hi Cory, thank you so much for the 5-star rating and the wonderful review! I'm absolutely thrilled to hear about your positive experience with The Mortgage Firm. As a first-time home buyer, it's so important to feel supported and I'm glad I was able to make the process easier for you. Your trust in my knowledge and ability means a lot to me. I look forward to working with you again in the future. Thank you once again for your kind words, they made my day!
Verified by The Mortgage Firm, Inc.
Great responsiveness and communication
Verified by The Mortgage Firm, Inc.
Docusign made things so simple.
Business response:
Anything that can make your mortgage process easier for you is music to our ears!
Verified by The Mortgage Firm, Inc.
Prompt communication via text, email and phone. I never felt like I was waiting for an answer for more than a few minutes.
Verified by The Mortgage Firm, Inc.
I wasn’t informed about the parameters of the home town heroes loan. I didn’t know that should I refinance for a lower rate I would have to repay it. I still would have gone that route but I think that is something that should be stated upfront. Other than that it was a great experience and I’m happy with the outcome
Business response:
I appreciate your feedback, Lori. Transparency is our top priority, and I apologize if the specifics of the home town heroes loan weren't clear initially. I'll make sure we clarify this point in the future to better serve our clients. Hometown Heroes program is a great way to get Borrowers into homes without them having the pay the money out of pocket. And you were one of the last clients to receive the funds given from the state!! When you are ready to refinance we can certainly assist you with this, and can even roll t... read more
Frequently asked questions about The Mortgage Firm, Inc.
How is The Mortgage Firm, Inc. rated?
The Mortgage Firm, Inc. has a 4.9 star rating with 23,299 reviews.
When is The Mortgage Firm, Inc. open?
The Mortgage Firm, Inc. is open now. It will close at 5:00 p.m.