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The Mortgage Firm, Inc.
- Mortgage Lenders
- Altamonte Springs, FL
About this business
Location details
921 Douglas Ave, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
Great customer service is quick, easy, personalized, and empathetic.
Business response:
I'm absolutely thrilled to hear that you had such a positive experience with our customer service, Hana! It's our goal at The Mortgage Firm to ensure the process is as efficient and personalized as possible for each and every client. Your kind words and 5-star rating mean the world to us. Thank you for taking the time to share your feedback. I'm here if you need any further assistance. Best regards, Sarah Hidy.
Verified by The Mortgage Firm, Inc.
Mason was on top of everything on a very timely manner
Business response:
Thank you for taking the time to submit a review on our service Monica! We appreciate you!
Verified by The Mortgage Firm, Inc.
Cameron was always incredibly responsive and knew answers to all my questions.
Verified by The Mortgage Firm, Inc.
Roscoe and team were incredibly prompt, professional, and flexible with the needs of any situation during our closing process. With sometimes really tight turnaround times, they were able to get us what we needed regardless of the situation
Verified by The Mortgage Firm, Inc.
Docusign made things so simple.
Business response:
Anything that can make your mortgage process easier for you is music to our ears!
Verified by The Mortgage Firm, Inc.
Prompt communication via text, email and phone. I never felt like I was waiting for an answer for more than a few minutes.
Verified by The Mortgage Firm, Inc.
I wasn’t informed about the parameters of the home town heroes loan. I didn’t know that should I refinance for a lower rate I would have to repay it. I still would have gone that route but I think that is something that should be stated upfront. Other than that it was a great experience and I’m happy with the outcome
Business response:
I appreciate your feedback, Lori. Transparency is our top priority, and I apologize if the specifics of the home town heroes loan weren't clear initially. I'll make sure we clarify this point in the future to better serve our clients. Hometown Heroes program is a great way to get Borrowers into homes without them having the pay the money out of pocket. And you were one of the last clients to receive the funds given from the state!! When you are ready to refinance we can certainly assist you with this, and can even roll t... read more
Verified by The Mortgage Firm, Inc.
The commitment to our goal and the details everyone attended to daily were exceptional.
Verified by The Mortgage Firm, Inc.
DeLynn was always very nice and take the time to listen.
Frequently asked questions about The Mortgage Firm, Inc.
How is The Mortgage Firm, Inc. rated?
The Mortgage Firm, Inc. has a 4.9 star rating with 45,543 reviews.
When is The Mortgage Firm, Inc. open?
The Mortgage Firm, Inc. is closed now. It will open tomorrow at 8:30 a.m.