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The Orchards

2.8

About this business

Location details

201 Paradise Acres, Apt B, Carterville, IL, 62918, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 4:30 p.m.
Tue8:00 a.m. to 4:30 p.m.
Wed8:00 a.m. to 4:30 p.m.
Thu8:00 a.m. to 4:30 p.m.
Fri8:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
2.880 reviews
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chenique k.'s profile image
chenique k. 
3 months ago

Really quiet area and office manager made it very easy to get accepted and moved in 

Business response:

We are delighted to hear about your positive experience with our quiet area and office manager's helpful service! 

Chrystal G.'s profile image
Chrystal G. 
2 years ago

Im going to write another review!!! I dont know how this company got a review of 4.1 or whatever cause it still sucks left a review before and now trying to evict me. You wanna know y i wont pay late fees i dont even feel like i should pay rent they are liars and theives!!! They dont fix anything it still rains in my back door. Still haven't came and sprayed. Still got those same pests. A big ass tree on my roof. My neighbor was here for maybe a month before moving. We have been here almost 3 years and they have dont nothing... read more

Business response:

Chrystal , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please call us at (618) 201-0635 so we can work toward a resolution  

Chrystal G.'s profile image
Chrystal G. 
3 years ago

They do nothing for you. My backdoor is still leaking and wont lock without many tries till it finally does. Holes in the floor yard is a joke. Ive asked many times many ways to get them to fix stuff spray anything never happened like they said!! They want to up rent and change late fees for a place that isnt right. Got holes in doorways where air comes through and can't stay warm melting in the summer!!! They have only done one thing for us in the 2 and half years we have been here. Its a joke  

Business response:

Chrystal, we take all issues and concerns very seriously and are constantly working towards building a better community. Your satisfaction is our number one concern. Please reach out to us at (618) 201-0635 at your earliest convenience so we may further assist you in working towards a resolution.  

Frequently asked questions about The Orchards

How is The Orchards rated?

The Orchards has a 2.8 star rating with 80 reviews. 

When is The Orchards open?

The Orchards is closed now. It will open tomorrow at 8:00 a.m.