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607 John Tyler Cir, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very nice community, convenient and well kept We've lived at the overlook for 1.5 years. The community is very attractive with many amenities that we take advantage of - nice gym, the pool, entertaining friends in the club room / coffee shop. It seems everywhere we need to go is 7 minutes or less away! Costco, Walmart, restaurants, Purcell Park, Hillandale Park, the hospital and James Madison university. The buildings are well maintained and the outside lighting in the buildings and around the community is excellent, adding ... read more
Business response:
Thanks for these kind words and for letting us know you've found so much to love about the community! This is so great to hear and we're certainly happy about your lovely feedback.
Great Experience We have lived at The Overlook for almost a year now and just signed our renewal offer to stay for another year. While the price is a little high compared to other places, you get what you pay for. The amenities here are maintained well and easily accessible. We have had minimal issues thus far that need maintenance, and any requests that we put in have been taken care of within 24 hours! Communication with the management team has always been great. They are always willing to talk to you in the office and pro... read more
Business response:
Thank you for your valuable feedback. We are excited that you renewed your lease and will call Overlook home for another year. I would appreciate the opportunity to discuss your concerns when you have time- please stop by the office.
Convenient location, great community We've lived here for seven months, and couldn't be happier. The community amenities are great, the atmosphere is quiet and collegial, and the apartment features are nicer than most of the places that we've lived. Maintenance is great, and management has been very helpful. We love living literally in the center of town - everything is easy to get to. This isn't student housing (and shouldn't be). We've been very delighted to be here!
Business response:
Aw, thank you so much for your stellar review for Overlook at Stone Spring. We enjoy having you as a valued resident and are thrilled to hear you've been enjoying the amenities, service, and the community as a whole. As always, please feel free to reach out to us if you ever have any questions or concerns!
Overpriced, Bad Management, Poor Upkeep I would give 0 stars but it's not an option. Management is absolutely ridiculous more often than not. Charged us $100 for leaving a broken piece of furniture outside of the dumpster--they have surveillance cameras angled so they can see who leaves it which seems like overkill. Terrible apartment upkeep on their part. We have water damage in almost every window, we've been dealing with ants for weeks, there are carpet nails sticking out along the walls which I've stepped on multiple tim... read more
Do Not Live Here! Do not live here! We lived here for 2 years, and the “management” was horrible! Issues we had that were never handled: -stove fire hazard was never corrected – we were told the burnt burner wiring was "normal", could only use 1 of the 4 burners during our 2 years - several weeks before our improperly working dishwasher was replaced because we had to "prove" what was wrong with it because "management" could not find anything wrong with it - entry into our unit without proper notice/permission - cable and int... read more
Terrible This place is horrific. While it looks nice from the outside the buildings are poorly constructed. Cracks are present along the walls in my unit indicating severe issues with the foundation. Don’t get me started on the internet. They’ve claimed to have “fixed” and “upgraded” it multiple times but nothing changes. The barrage of emails and texts you’ll receive will make you want to turn off all notifications on your devices. I understand striving to keep your residents informed, but 2,3, 4, even 5 emails a week is a ... read more
Not worth the money Staff is nice and the pool is great when it's open but the internet and cable are so bad we have started to look at other apartments. I work from home and need a stable connection which they do not provide. The worst part is they are contracted to a cable/internet service so you can't even pay for your own provider. They don't tell you that initially.... I feel bad since the maintenance and office staff are great!
Business response:
We appreciate your feedback and wanted to let you know that we have heard our residents. Our internet service is being upgraded! We are confident the upgrade will resolve any issues you have experienced with your internet connection. Please don't hesitate to contact the office with any questions or concerns. Have a great day!
Not Worth It The exteriors of the buildings are beautiful. Unfortunately, everything else is terrible. The internet has incredibly poor uptime and is much slower than expected. Each unit is stuck with two wifi networks, both with short ranges, meaning any time you pick up your laptop and move a few feet, you will need to manually switch networks. Large pockets of our unit didn't get wifi at all. Management is horrifyingly rude. Residents get an unending barrage of angry emails. How many years do they intend to send obnoxious... read more
Business response:
Thank you for taking the time to write about your perspective of our community. I am sorry you feel your experience is less than spectacular. It is our goal to provide exceptional customer service to all of our residents past, present and future. We work closely with our internet service provider to resolve any issues our residents may experience with their internet service. I have looked through our communication history and your maintenance request history, but have no record of you reporting any trouble with your inter... read more
Just don’t do it Just don’t do it. It’s that simple. This place is going down hill fast. New management is horrible and the buildings are poorly built. Looks nice but the quality is not there. Prices keep going up every year when the place isn’t worth half of it. Flooring is a joke. The windows let in a ton of cold air in the winter. New owners came in and we thought it might get better but again.. worse. Don’t forget the bird issue. There are tons of birds that make such a mess on the decks you don’t want to go out. Again j... read more
Business response:
Thank you for taking the time to post a review and let us know that you are not satisfied with your experience here. We are working hard to improve the community for all of our residents, and would appreciate the opportunity to speak with you about your experience and concerns. Our priority is resident satisfaction and we hope to work with you to ensure your satisfaction. Please contact Management and schedule a time to meet.
The Overlook at Stone Spring has a 2.9 star rating with 88 reviews.
The Overlook at Stone Spring is closed now. It will open on Monday at 9:00 a.m.