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The Park Lane
- Assisted Living Facilities
- Monterey, CA
About this business
Location details
200 Glenwood Cir, Monterey, CA, 93940, United States
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I think the PARK LANE is heading downhill...only time will tell. Like I have been saying, this place is going downhill and I believe because the top is bleeding off the money from the bottom so the bottom is leaving constantly for higher wages elsewhere...less and less capable people are replacing them. Good luck with that sequence
Business response:
We apologize that this has been your experience with us. Staffing changes are difficult on everyone, and it is our goal to make sure we end up with the best possible team in the end. Our hope is to make positive changes, and that this is a community everyone can feel proud to call home.
Mom was recently transported to Salinas’ hospital because Salinas had a trauma unit. My Mom had fallen down and had some internal bleeding. By 9 AM the next day, the bleeding had stopped (no surgery), and she was cleared for discharge at 12 noon. My Mom called Park Lane and asked for transport. Park Lane refused the request. Google map shows the shortest distance from Park Lane and Salinas’ hospital is 21.3 miles. It was up to Park Lane and the hospital to arrange transportation. Salinas hospital noticed Mom was on Medicare.... read more
Business response:
We offer our condolences over your mother’s passing. This situation was an unhappy series of events that might have been eased with better communication. Unfortunately, we were not notified of a pending discharge until “after hours” when the driver was no longer present. We discussed this at the time with your sibling who was understanding. Again, we are sorry for your loss.
There have been 3 Executive Directors since 2022 and at least that many Executive Chefs. While the building and grounds were obviously luxury at some point, they are not maintained to that level now. They are almost always short staffed. However, the staff they do have are lovely and trying their best. Pacifica Senior Living (parent company) does not pay well so it is hard to hire and keep good employees. Hopefully, that will change soon with the new Executive Director that started in August.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
We moved my mom out after one month. It was a terrible experience for her. The staff didn't attend to the memory care residents. There were very confused and agitated people entering her room and it wasn't kept clean. Overall a very upsetting experience
Business response:
We should mention that this family moved their mom out of our community in June 2023. That said, we understand the trauma of a parent transitioning into a memory care unit and therefore always welcome constructive criticism from our families. Because we were open to feedback a year ago, it became clear that a problem existed in our Memory Care leadership. Our current Memory Care Director started in August 2023, and we have since had positive response and amazing support from our families. As a result, almost all of our memor... read more
It’s a paradox. Staff and management are quite friendly. The staff is responsive to requests; management is not. Long-time residents report maintenance problems left unattended to for months or even years. They have grown accustomed to the lack of response. I asked four times for a connection to the free internet but got zero response. The Park Lane holds a monthly Maintenance Chat where residents can speak directly to the Maintenance Director. He promised a fast response (“probably tomorrow”) that never happened. In frustra... read more
Business response:
Fred, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about The Park Lane.
I moved to the Park Lane in December of 2022. I had a Traumatic Brain Injury and needed to simplify my life as much as possible. I went for a 2 week stay and felt that I could be happy there. For a while I was optimistic, responses to issues that needed attention were timely, food was healthy and tasty and delivered in a timely manner. Most residents liked being there and felt well-taken care of. Forward 6 - 8 months things gradually changed. Requests for maintenance ignored or done in a way that did not resolve the problem,... read more
Business response:
We read every review and share it with the community. Executive Director, Billy Mitchell would like to thank you for your feedback. But you will be pleased to know that the two areas that you mention have been addressed. There is a new head chef since you lived here. And, we apologize for your experience with maintenance, but there are new team members in both the housekeeping and maintenance, and they are fully staffed. We look forward to seeing you in the dining room soon.
I'm rating the memory care unit at Park Lane. The other parts of the facility seemed better, but memory care had very little staff engagement. Lack of cleaning or maintenance, and very few activities. When we visited they showed us the beautiful amenities, described an active lifestyle and quality personalized care. The outdoor garden was very nice and they are pet friendly.
Business response:
Thank you for taking the time to give us feedback about our community. We appreciate the kind words about our building and the garden, and that we are pet friendly. We also appreciate you letting us know of your experience in our Memory Care. We pride ourselves on the overall cleanliness and safety of our residents. We are launching more activities and creating ways for residents to interact with other residents, outside entertainers, outside volunteers, and of course our hard-working staff here at The Park Lane. With this f... read more
I would not recommend this place to anyone. I tried to work with management but decided it was best for Mom to leave as soon as possible. I hope that one day it will get the care, quality, staff, and nursing that one deserves. One should feel safe, cared for, respected, listened to when residing in a place like this. The building is in need constant maintenance, in need of repair, plumbing problems, the gym has outdated equipment, windows and upper decks never cleaned, and everything could use a good scrub. The landscaping i... read more
Business response:
Thank you for taking the time to leave this review. I am very sorry to hear of your experience with our community. At The Park Lane, we strive to take care of all of our building and resident needs. There are some areas where we currently excel and there are some we are working hard to improve. Please continue to give us feedback on how we can improve your experience but let’s set up a face-to-face meeting with the Executive Director to discuss building concerns.
Please do not put your loved one here if they need a lot of assistance because you will NOT get it. They make the bed over my mother's soiled sheets, they do laundry and burn her blouses, they ask our Private how to giver her a shower because they don't know what to do, they are on their phones watching movies while I walk by carrying out loads of trash. There seems to be little to no training. This place is expensive, the food is great, and the gardens are nice. But if you need lots of help, hire a private caregiver, please... read more
Frequently asked questions about The Park Lane
How is The Park Lane rated?
The Park Lane has a 4.5 star rating with 344 reviews.
When is The Park Lane open?
The Park Lane is open now. It is open 24/7.