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The Park Lane
- Assisted Living Facilities
- Monterey, CA
About this business
Location details
200 Glenwood Cir, Monterey, CA, 93940, United States
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I moved to the Park Lane in December of 2022. I had a Traumatic Brain Injury and needed to simplify my life as much as possible. I went for a 2 week stay and felt that I could be happy there. For a while I was optimistic, responses to issues that needed attention were timely, food was healthy and tasty and delivered in a timely manner. Most residents liked being there and felt well-taken care of. Forward 6 - 8 months things gradually changed. Requests for maintenance ignored or done in a way that did not resolve the problem,... read more
Business response:
We read every review and share it with the community. Executive Director, Billy Mitchell would like to thank you for your feedback. But you will be pleased to know that the two areas that you mention have been addressed. There is a new head chef since you lived here. And, we apologize for your experience with maintenance, but there are new team members in both the housekeeping and maintenance, and they are fully staffed. We look forward to seeing you in the dining room soon.
I'm rating the memory care unit at Park Lane. The other parts of the facility seemed better, but memory care had very little staff engagement. Lack of cleaning or maintenance, and very few activities. When we visited they showed us the beautiful amenities, described an active lifestyle and quality personalized care. The outdoor garden was very nice and they are pet friendly.
Business response:
Thank you for taking the time to give us feedback about our community. We appreciate the kind words about our building and the garden, and that we are pet friendly. We also appreciate you letting us know of your experience in our Memory Care. We pride ourselves on the overall cleanliness and safety of our residents. We are launching more activities and creating ways for residents to interact with other residents, outside entertainers, outside volunteers, and of course our hard-working staff here at The Park Lane. With this f... read more
I would not recommend this place to anyone. I tried to work with management but decided it was best for Mom to leave as soon as possible. I hope that one day it will get the care, quality, staff, and nursing that one deserves. One should feel safe, cared for, respected, listened to when residing in a place like this. The building is in need constant maintenance, in need of repair, plumbing problems, the gym has outdated equipment, windows and upper decks never cleaned, and everything could use a good scrub. The landscaping i... read more
Business response:
Thank you for taking the time to leave this review. I am very sorry to hear of your experience with our community. At The Park Lane, we strive to take care of all of our building and resident needs. There are some areas where we currently excel and there are some we are working hard to improve. Please continue to give us feedback on how we can improve your experience but let’s set up a face-to-face meeting with the Executive Director to discuss building concerns.
Please do not put your loved one here if they need a lot of assistance because you will NOT get it. They make the bed over my mother's soiled sheets, they do laundry and burn her blouses, they ask our Private how to giver her a shower because they don't know what to do, they are on their phones watching movies while I walk by carrying out loads of trash. There seems to be little to no training. This place is expensive, the food is great, and the gardens are nice. But if you need lots of help, hire a private caregiver, please... read more
Couldn’t be worse. I only wish I had taken my mom out sooner. No oversight, feeding and bathing...barely. Rude staff, poor med management. Very unhappy with the care they pretended to afford my mother. Had she not had been in independent living prior, I would never had given the memory care unit a chance. When went to management with my concerns, was met with anger, raised voice and threats to abandon my mother. Thank goodness I had private caregivers on board as well. I will never recommend this place to anyone. Fancy and s... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
I’ve been a psychologist and social worker over 30 years. My mother was a resident at Park Lane. This is one of the worst places I have been involved with, specifically with resident care and oversight. Assisted snd memory care are particularly poor. I will NEVER recommend this place to anyone.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
Frequently asked questions about The Park Lane
How is The Park Lane rated?
The Park Lane has a 4.6 star rating with 316 reviews.
When is The Park Lane open?
The Park Lane is open now. It is open 24/7.