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The Pavilion at Great Hills
- Assisted Living Facilities
- Austin, TX
About this business
Location details
11819 Pavillion Blvd, Austin, TX, 78759, United States
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My mom likes it here as there are interesting activities held for learning, fun, and enrichment. The activities team is outstanding. The Pavilion is a nice size, not too big so it’s easy to navigate. The staff is caring, welcoming and accommodating and the building and apartments are well maintained and clean. Front desk staff are dedicated and friendly and knowledgeable.
Business response:
Thank you so much for your wonderful review! We're delighted to hear that your mom is enjoying the activities and finding enrichment at our community. Our activities team works hard to create engaging and fun opportunities for all residents. It's also great to know that you find our Pavilion easy to navigate and our staff welcoming and accommodating. We take pride in maintaining a clean and well-kept environment, and we're glad that our front desk team has made a positive impression with their dedication and knowledge. Thank... read more
The staff is amazing!! They are attentive and always available to answer questions. Food is good and so are the activities. Housekeeping staff keeps rooms clean and smelling good. The receptionist is so kind and always available to help.
Business response:
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team members. We take great pride in being attentive and available to address any questions or concerns, and it's fantastic to hear our efforts are appreciated. We're also glad you enjoyed the food and activities we offer. Our housekeeping team works hard to ensure a clean and pleasant environment, and it's heartwarming to hear that our receptionist made a positive impression on you. Your feedback is truly ap... read more
The reason the overall experience received 3 stars is they are not trained to handle difficult residents. They have exercise videos for hours in the mornings and very occasional activities. It is a good value is they still have the lifetime rate.
Business response:
Hello, thank you for your review. We are very sorry to hear of your experience in our community and would love the opportunity to discuss this further by contacting the Executive Director at (512) 249-0500. We pride ourselves on providing excellent care, including personal care services and medication management.
We toured Pavilion at Great Hills; it was a 3 story community that was really nice. It likely would have been too big for my husbands comfort, as there were too many people. We chose another community because Pavilion's price was out of my range.
Only thing we do not like - which could be more so the industry but our loved one was approved to move in there and after a medical examination that was performed by Pavillon and within the first few weeks we were told our loved one may have to move because they required more care - we found that to be very frustrating after all the work and money we had spent getting our loved one moved in
We chose Pavilion at Great Hills because of the cleanliness of the facility, we were very price driven so the value for the money, and the friendliness of all of the staff we interacted with. The room sizes are average to others that we looked into. I was surprised at how good the food is here, they are chef prepared meals. I would absolutely recommend to others.
They were able to work within the price point that our family needed. I think my loved one is well taken care of. I text with the staff in both in administration and nursing staff and they are quick to respond.
The staff was very friendly, helpful, and compassionate. The food was amazing and the community was very neat and clean. I felt like the community also offered great value and I would recommend this community to others.
We toured this community and it was great. The staff was very nice and the community is in a great location. There were no private rooms available at that time so it just didn't fit our needs
Frequently asked questions about The Pavilion at Great Hills
How is The Pavilion at Great Hills rated?
The Pavilion at Great Hills has a 4.3 star rating with 204 reviews.
When is The Pavilion at Great Hills open?
The Pavilion at Great Hills is open now. It is open 24/7.