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The Retrofit Source Inc
- Automotive
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Email & called them last week and today for missing hardwares. Got no response at all.
Business response:
Michael, we would love to help you. I can't find your exact account, as we have several under the same name. Please reach out and give us another chance to assist you!
RecommendedI have ordered many products and have had trs products in my last 3 vehicles and each experience was great. So that being said, I don’t want to give this company an all out negative review because I believe we are all human and all have bad experiences once and a while, however, this last experience has been terrible. I accidentally ordered the wrong bulbs and harness as this was my mistake. I have emailed, called, for several days and havnt gotten a response back yet. Absoulutly crickets. All I want is to exchange my equipm... read more
Business response:
Hey Josh, I found your details and someone will be reaching out soon!
Absolutely garbage experience so far, over 21 days since my order that hasn’t fully came and hours on the phone with rude and inconsiderate reps. A manager admitting I was lied to by one of his staff members about the rest of the order as well is the cherry on top. Don’t buy from these guys waste of time trying to obtain what you paid for…but why would they care they already have the money
Business response:
Brandon, the only account I found under your name hasn't placed an order in over 2 years. Could you please reach out and provide more information so we can assist you? 404-220-7940 Support@TheRetrofitSource.com
Let me start by saying that I have ordered many, many lighting kits from TRS in the past both for my personal stuff as well as inquiring friends. I hate to speak poorly about any company dealing with post covid business climate but I own a company myself and I have witnessed a very poor shift in quality of service from this company. My order was not labeled back ordered or not in stock. But they took my money and shipped the order partially. I had to call to find out, after I had the vehicle on the lift and disassembled-... read more
Business response:
Tyler, we hate to hear you had a bad experience. We can promise you this isn't the norm and if we can make that up to you, please reach out and let us know how!
I cannot get anyone to answer the phone nor reply back to my emails. I placed an order yesterday and the ballasts are on back order. Something to do about the war in Ukraine…. anyway, someone said in the only email I’ve received that they would help me find some ballast in inventory that would work with this. I have yet to hear anything at all and half of this order has already shipped to me before I could make a decision on what to do. I have been a customer for quite a while but this is the worst experience I’ve ever had w... read more
Been without headlights for the Jeep for 7 weeks. Started a warranty claim on September 23rd, got a response that following Monday. Ever since then, I have to follow up twice before I get a response. Finally, 9 days ago they ask for a good shipping address to send a replacement kit. Provided no shipping info. Reached out twice since, and then today I get a "Shipped" email to an old address. Days are short and we can't drive the Jeep at night. Terrible experience.
Business response:
My apologies! Let me know if i can further assist you with this. If you have yet to receive your order please send me over your order number or case number to get this fixed! Thanks.
Terrible company with unethical sales tactics. I ordered some ballasts that showed “in stock” then instead of shipping confirmation they informed me that ballast are actually Not is Stock for another 4-6 weeks so i responded with request to cancel the order. Received another email to confirm my request which i responded to confirming that i want them to cancel that order. I thought all was was set and done. To my surprise they just sent me an email stating that my order was shipped. I mean what kind of business does tha... read more
Business response:
Hello, this most likely shipped before the cancellation processed. Please reach out when you receive that and we can get you a return label! 404-220-7940 Support@TheRetrofitSource.com
Some of the worst customer service.
Business response:
Sorry to hear we didn't meet expectations, if you'd be willing to try again, we'd love to make this right for you! 404-220-7940 Support@TheRetrofitSource.com
My order came with missing pieces. Called customer service was on hold for 3 hours …emailed and didnt get a response. Gonna take a month to get my headlights in. I dont leave reviews but going out of my way to leave this bad one!
Business response:
Sorry you had a bad experience Garret. We will have these parts out to you as soon as possible!
Frequently asked questions about The Retrofit Source Inc
How is The Retrofit Source Inc rated?
The Retrofit Source Inc has a 4.6 star rating with 1,710 reviews.
When is The Retrofit Source Inc open?
The Retrofit Source Inc is closed now. It will open on Monday at 10:00 a.m.