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The Retrofit Source Inc
- Automotive
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The purchase went well and the bulbs were good but they are sending SPAM ever since.
Business response:
Hello! We are glad to hear that your order went very well and that you are loving the products! We send out occasional newsletters in which you are always free to unsubscribe from - you can stop the emails/messages anytime you wish to! Just scroll to the bottom of the email and tap "Unsubscribe". This way you will no longer get messages from us. Easy as that! 😀 If there's anything else I can assist you with, please let me know! Thank you, -Support
Poor customer service and don’t support people owning their products. Apparently the head of XB Product Support from Morimoto works at TRS but you’ll get better support from Morimoto themselves. They have other sister companies that are horrible as well. Save yourself headache and buy from another manufacturer. Forums also show their products aren’t built for durability.
Business response:
Hello Geoff, I am sorry to hear of the poor experience you had with your support request, that is not at all what we want to hear. We are extremely supportive of our customers and the products they are using, we share our customer's builds all day long on our social media, and our support team helps hundreds of folks out every day over Phone and Email with future builds and install-related questions! 🤝 I tried looking for your email thread so I could further investigate what may have gone wrong, but I was unable to find a... read more
So i went to make order at website for Morimoto Headlights for S550,well a company that claims worldwide shipping they don't ship to PR, ok so let's email them, i will not say the name started helping out claiming yes we do WW shipping, i was left hanging after some mails and screenshots, ok so let's chat using web site, i was told they don't ship but not before leaving me hanging a couple of times, ok great, let's try some more help, messenger yeap no aswer, for a Company to claim WW shipping at least PR is not included and... read more
Business response:
Hello there! I am not sure who you spoke to regarding this question about shipping, however, I can promise you we can ship to PR without a problem, we ship multiple packages there every week with zero issues! I'm not certain if there was confusion somewhere along the lines, but I know we can! If you want to get those S550 headlights on the way to you, please send us another email with a screenshot of this reply so that our team knows what the situation is! 👍 We'd be happy to get an order placed with you regarding those ho... read more
RecommendedBanging customer service 👌
Business response:
Hey Brian! LOVE hearing that you enjoyed the service you were given here at TRS, that's our goal! 🙌 Hopefully you love your order just as much as the service. If there are any issues you come across or if you need any help, please let us know and we'll take care of you! Have a good week Brian! -Support
—-updated——. They heard my voice and refunded my last purchase. Thanks for helping me out.. Ive now spent $600.00 in headlight HID kits for my Silverado. I have a $65,000 truck and crap for headlights. I’ve purchased 2 lumens HId kits. constantly one wouldn’t turn on. Unless I turned them off and on. Or even flicker. That’s with the proper kits to stop this. They have all been professionally installed by mechanic. So now after a couple years spending almost 400 on 2 hid kits the one headlight is out. And the other i... read more
Terrible experience, they didn’t even print a shipping label till I filed a complaint 39 days after the they took my money. As far as I can see the tracking states it never even made it to USPS. Not they are telling me it’s lost in the USPS system? Oh great now what I’m out 1400.00?? Now it’s 2 months since I ordered these lights and all I get is empty responses from a different person each time I send a request.
Terrible service when it came to my $600 malfunctioning C7 stingray tail lights. Do not want to provide the 10 year warranty for my product that were purchased Sept. 4th of 2020
Still waiting to hear back about when my missing part from my order is coming after 3 days
Great quality on hid kits but I have a few gripes about how my purchase went. Sent me a bad ballast had to destroy it and send pics back then they ship out usps first class took 5 days to replace...luckly I had old ballast. Cut my finger in the process of destroying the ballast. Also had to order extra part for my install that was slow to arrive.. extra parts like drivers make install clumsy and adds parts under the hood.smh maybe I will go LED next time. Overall nice quality kit but way too many different parts that can cau... read more
Frequently asked questions about The Retrofit Source Inc
How is The Retrofit Source Inc rated?
The Retrofit Source Inc has a 4.6 star rating with 1,710 reviews.
When is The Retrofit Source Inc open?
The Retrofit Source Inc is closed now. It will open at 10:00 a.m.