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The Valencia Home by MD Senior Living
- Assisted Living Facilities
- Scottsdale, AZ
About this business
Location details
26639 N. 71st Place, Scottsdale, AZ, 85266, United States
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The staff at Valencia House are top notch. They are very supportive, understanding and accessible. The house is clean, and I feel confident my Mom is being taken care of well.
Business response:
Thank you very much for taking the time to leave us a review. Your feedback is very important to us and is reviewed by our team. We feel fortunate to have a compassionate care team in place. I'm always amazed at their endurance and capacity to care for our residents. Thanks again for your kind words.
I recommend Valencia for anyone that prefers an all women home. This feature makes me feel most comfortable. The benefit for this type of home in that it’s a smaller setting is the way they can accommodate and customize your stay better than other facilities. I happen to be a picky eater but I can always count on the caregivers to make me something I prefer and they now know my likes and dislikes so well I hardly Have to ask for the substitutions. This home has all levels of care and with my situation I want to do as much fo... read more
I could not be more pleased with the level of care my mother is receiving. I have found the staff to be professional, attentive and responsive.
Valencia Home has a beautiful home feel to it. Nice living room and dining area with lots of windows. Care givers have a good awareness of my Mom's needs. We have found the home to be accommodating to individual needs. They do a great job to work through any issues that may come up.
Our Mother has been living in The Valencia Home since October, 2019. She moved to Valencia as a result of needing increased care which was not provided at her previous residence. Amid the difficulties senior living facilities have had (normally plus dealing with the required security and medical attention in the COVID environment) the Management and Staff at Valencia have exceeded our (very high) expectations. The residents have been tested and special dedicated residents have been assigned to assure that minor illnesses do ... read more
My mom called me on the first night, that she was hanging off of the bed, didn't have water and no one came when she pushed the call button. I moved her out the next day. They were not equipped to handle the level of care she needed
Short story is my mom was here for 4 months. I was concerned about the differences in abilities between other residents and her fitting in. They assured me at 90 days, we could move on and not forfeit deposit. Fast forward - they never did anything they promised. No mobile care because I couldn't choose THEIR mobile provider. Even when I found my own, they wouldn't help. No prescriptions delivered so I had to run get them at all hours of the night. On two occasions they told me at 8p that she was out for the next AM. She wou... read more
My sister placed our mother in this home over a year ago. We as a family loved the place and it seemed to nothing but improve until now. There has been a drastic change in staff and management which has led to terrible communication, customer service and care for the elderly women that reside at this home. The feel when you walk in is off. My mom has a very bad memory but there are others that can speak up and do when we've been by to visit. The staff are not as friendly or as knowledgeable in care. We were considering a cha... read more
Business response:
First, I want to say thank you for taking the time to share your experience. We care deeply about our residents and about the care they receive. So no matter what is shared, it's always helpful for our team to hear from family members and to learn from and improve our homes based on the feedback that's provided. I see that this review was left back in early 2022. That was shortly after our house manager was promoted and left her position as the manager of the Valencia Home. I agree with your comments that the environment cha... read more
Frequently asked questions about The Valencia Home by MD Senior Living
How is The Valencia Home by MD Senior Living rated?
The Valencia Home by MD Senior Living has a 4.5 star rating with 48 reviews.
When is The Valencia Home by MD Senior Living open?
The Valencia Home by MD Senior Living is open now. It is open 24/7.