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The Woodmark at Sun City
- Assisted Living Facilities
- Sun City, AZ
About this business
Location details
17207 N Boswell Blvd, Sun City, AZ, 85373, United States
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My mother lived at The Woodmark for 7 months and nothing was ever right. From the start, I had to fight for basic services that were supposed to be included with her rent of $[removed]a month. No housecleaning, no showers, no one answered the button for help when it was pressed. Excuses were made such as "we are short staffed, we have other residents" Then the next time, we were told " we are fully staffed, there are no problems with services here" I lived 5 minutes away which was lucky as I was able to get there quick when ... read more
The office administrators are a poor group of people to run a community like this one. It has real potential but the people who run this community have tarnished the potential is currently has. The business office manager, [name removed] is extremely rude to her staff, residents and us as the families of the residents. I have brought up concerns about my moms residency and it seemed like an inconvenience for her, i had to speak to the clinical staff to feel more supported in this transition in my moms care. Her higher ups se... read more
Business response:
We know how stressful it is to have the responsibility of your mother’s care and what you need from us is a sympathetic ear and a good partnership. We have made some staff changes and are striving to live up to the potential that you mention in your review. As some time has passed since you wrote this review, we wanted to check in and make sure that you are doing well. Please feel free to stop into the office and discuss any concerns that you may have.
They seem to have a lot of turnover with the staff. Makes it hard to feel comfortable with the level of care. Recently their management team has been transitory as well and that has left a lot of residents feeling uneasy about their futures there. Consistency would be the number one thing to improve the meals. You can order the same thing two days in a row and it's completely different each day. The standard everyday options are also somewhat limited.
Business response:
We appreciate thoughtful feedback, and we agree that consistency is key. We have had a great team in place that has made improvements towards greater consistency and that includes our dining with better menu options.
If I were a private pay person, I would not recommend this facility, but for someone on Medicaid, I would. The food is mediocre at best, and the housekeeping is almost nonexistent. But the staff seems to want to help, they just are understaffed. Especially on the housekeeping side. It is a pretty facility, but they certainly could do better in terms of housekeeping and providing transportation and activities.
The memory care center looked more inviting than the others that we looked at that looked like hospital floors. My in-laws got a bigger room for the money as well.
Business response:
Thank you for your positive comments about our community. Usually, people leave a higher rating with comments such as yours. Did you forget to add something else or would you consider raising the rating to a higher number?
It was a closer location. They would not help with financial planning. It seemed like a nice community, and there was the right amount of interaction, between the staff and residents.
Business response:
Thank you for sharing your experience. We are disappointing to see that you did not have a positive experience. We strive for five star reviews and would like the opportunity to speak with you to see how we can improve. Please contact our Executive Director at your earliest opportunity.
My family had a horrible experience at The Woodmark. My loved ones received pretty much zero health care, so my family had to be there to do it, except when we were kicked out at night. They wouldn't answer the call buttons, and our loved one was falling multiple times. Yet they still tried to charge me for extra care. We weren't even there at all the last month when my loved one was in the hospital, but they're still charging me for full care and residency for that month. Starting day one, I didn't even leave my parents the... read more
Business response:
Sylvia, we'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (623) 259-4184. We hope to hear from you to resolve this matter.
I did not get a good feeling after our tour with The Woodmark. The lady we were working with indicated she was going to have to evaluate my loved one. I was sitting there and he did well on the evaluation, but she immediately stated that he would have to go into memory care and be in the locked portion of the facility. We were only looking at assisted living and did not like the way they went about things which is the reason we did not choose them.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (623) 259-4184. We hope to hear from you to resolve this matter.
Woodmark is a nice place when you first get there but for myself and my spouse it just didn't make the grade. Now keep in mind that it was not a good fit for us, but it may be for others. I thought they were overpriced.
Business response:
Thank you for your review. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration.
Frequently asked questions about The Woodmark at Sun City
How is The Woodmark at Sun City rated?
The Woodmark at Sun City has a 4.1 star rating with 246 reviews.
When is The Woodmark at Sun City open?
The Woodmark at Sun City is open now. It is open 24/7.