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4959 New Design Rd. 118, Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 4:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My gas fireplace pilot light went out and I couldn’t relight it. The technician arrived within the appointment window I was given. The technician diagnosed the issued, informed me of the repair needed and estimated cost. After I gave him my nod, he went straight to work. The visit was approximately 45 minutes. What was special about this experience was the time the tech took to explain the issue and needed repair. He showed me the part that needed to be replaced. He also spent time answering my questions. If you need re... read more
Business response:
We are truly pleased to receive your feedback and learn about your positive experience. It brings us great satisfaction to know that our technician provided excellent service. Thank you for taking the time to share your thoughts with us.
What a great team of people to work with. Not only did I have them install the fireplace in our new home, I hired them again to install a split HVAC unit in my garage. Then a third time for a wood stove in my shop. Now they provide excellent biennial service on my house!
Business response:
We genuinely admire your loyalty and trust in our services. Thank you for your wonderful feedback.
Great first interaction today… technician William was highly knowledgeable and was able to diagnose my rentals HVAC and make a plan to fix… the other company came out.. saw my BMW and lo and behold I needed a $15,000 new system with WiFi enabled switches! … I HATE that type of company. I will be giving Thomson my business now and when I do need a new system in the future… which for same system they were THOUSANDS less than the other company …. Thanks for todayThompson Best Heating and Air Conditioning
Business response:
Great to hear about your positive experience with our technician William! Your review is appreciated. If you have any further questions or need assistance, feel free to reach out to us at (301) 662-0600.
Thompson Best HVAC & Fireplace Center has a 4.9 star rating with 209 reviews.
Thompson Best HVAC & Fireplace Center is closed now. It will open tomorrow at 7:30 a.m.