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Tom Clark AutoPark PreOwned
- Used Car Dealers
- Denton, TX
About this business
Location details
3906 I-35E Building #1, Denton, TX, 76210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedLove this place My Sales person Jonathan Brown was great help, We did about 99% over text,calls and e-mails and all i had to do was show up to our scheduled appointment and sign the doted line and drive off. He answered my million and one questions and was great at contacting me. Also i like that he texted since i am a busy full-time college student and can't always talk on the phone. Is there a 6th star on this thing? No? darn.
RecommendedCan't speak about all the salesman at the Denton James wood but the one named buddy is a straight up duechbag worthless and shouldn't even have a job there! I ended up going to the Decatur location and buying a New truck for myself and leasing a car my wife wanted! I go to the Denton location for my service witch is Ten star's!!!!! If you need service or any repairs go see Jared in the service department I highly recommend him to any and everyone!!! Thanks Jared as usual you do great work!!! P.s kick buddy in both shins for ... read more
I purchased this vehicle based on it being described as “very clean” and “well taken care of,” but unfortunately that was not my experience upon delivery. The vehicle arrived very dirty and clearly was not showroom detailed. There was noticeable tar buildup on two of the rims, which should have been addressed before delivery. Also there are major dents on two of the Cadillac emblems on the side quarter panels! The vehicle was also delivered with only half a tank of gas. Since taking delivery, I’ve also noticed several issu... read more
Business response:
Joseph, we’re sorry to hear the condition of your 2023 Cadillac Escalade did not meet your expectations upon delivery. We understand your frustration, especially after the vehicle was represented as clean and well maintained. Your concerns regarding the detailing, cosmetic condition, fuel level, and the issues you’ve experienced since delivery are certainly not the experience we aim to provide. We do appreciate your comments about the quick delivery and trade-in process, and we value your feedback as it helps us improve. Ple... read more
I never leave reviews, but after this experience, I felt it was necessary. I am an out-of-state customer who purchased a $120,000 Yukon Denali Ultimate from Tom Clark Auto Park. Given the size of the purchase, I expected a high level of professionalism, communication, and follow-through. Unfortunately, that was not my experience. I worked with Mike and requested an illumination package. I only discovered it was not included once the paperwork was already halfway completed. I was told it was too late to restart the process ... read more
Business response:
Hi, Daniel. We regret that your experience did not meet expectations. Providing clear communication, transparency, and follow-through is extremely important to us, and we understand your frustration. We are concerned to hear about the issues you outlined, including the illumination package, pricing concerns, and the missing floor liner. Your feedback has been noted and will be reviewed internally. Because your situation involves several purchase details, we would like the opportunity to look into this thoroughly and work t... read more
Don’t EVER do business with James Wood Autopark, Inc. in Denton, TX. They have a 2017 F-150 Lariat listed on their site for $10,455. Called to inquire and was told it is actually $26,455. They would not budge hardly off their price on it. Bad business practices. Looks like the old bait and switch tactics. Looks like the search continues elsewhere on a truck. Wouldn’t recommend these guys to anyone.
Business response:
Our team has acknowledged this review.
RecommendedWorst experience from a dealership I have ever had. They do not honor your deal! While I was trying to finalize my financing with James Wood they sold the truck out from under me. Good luck with the shady business ethics!!
Business response:
Joshua, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The James Wood Buick GMC Denton Team
Service is awful do not recommend
Business response:
Michael, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, James Wood AutoPark Management | 940-591-9663
Service department is atrocious. My truck was in for 4 trips totaling over 2 months for electrical work (which they attempted to fix the 3 prior times) and after taking it in for a leaking rear window this is what they do. Globs of silicone on a $65,000 truck. A 4 year old could do better. Zero quality control.
Business response:
Thank you for working with us and giving us the opportunity to try and correct the situation. If you have any additional questions or concerns, please feel free to reach out to us. Sincerely, James Wood AutoPark Management | 940-591-9663
Quite possibly the worst service center I have ever dealt with. We brought my car to them in January to fix an issue where the car jerked into gear at high speeds, then the engine lost power. They replaced the battery cable, believing that would solve the problem, and in doing so, knocked out my dash cluster. $550. I did not get the car home before it overheated, another problem we did not have when we dropped it off. $560. They said to fix our original issue, we needed to replace the spark plugs. $170. Then a week later, we... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.