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Tom Clark AutoPark PreOwned
- Used Car Dealers
- Denton, TX
About this business
Location details
3906 I-35E Building #1, Denton, TX, 76210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wow. First they forget to do the make ready, did not do the state inspection (an extra trip), screwed up the replacement of a tire pressure sensor that was not reading (there was a small wood screw in one of the blocks of the tire tread) (another trip), and now we drop vehicle off for 7am appointment for what sounds like a dry wheel bearing only to be told that at nearly five PM they have not touched the car. Called at 5:30 and they just got it in for a look. Talked to service manager who seemed not to understand dropping o... read more
Business response:
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, The James Wood Buick GMC Denton Team
We made an appointment to drop off our truck on Tuesday for service. We dropped off the truck Monday evening so the service center would have all day Tuesday to look at the truck. I know service centers can be rough so I asked when we handed over the keys if the truck would really get looked at on Tuesday. The guy was honest with me and said they are two recalls that everyone is coming in to get fixed and it probably won’t get looked at until Wednesday. Although disappointed with the response I was happy that they guy tried... read more
Business response:
Darel, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Regards, The James Wood Buick GMC Denton Team
Made an appointment for a recall to drop off for next day service. I asked for a shuttle ride home and was told it would be a few minutes. I waited nearly an hour (with a shuttle vehicle parked right in front) I finally called my wife to pick me up. She drove up just as one of your people came out and asked if I was ready to go....very poor customer service and or lack of communication
Business response:
Doug, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, James Wood AutoPark Management | 940-591-9663
Don’t bother wasting your time with Rudy! I have never felt so uncomfortable, or disrespected. Puts the keys on his messy desk and just sits there on his phone. The only thing he asked me was my first name and what car. I didn’t know the keys were the car I was gonna test drive. I didn’t know I had to drive the car by myself. That’s a first. Didn’t even put a temp tag on the car. I come back after my test drive with a million questions. He is no where to be found. I even asked the receptionist if I was being punk’d. He made ... read more
Business response:
Here at James Wood Chevrolet, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Best, Jesse McWilliams | Chevy Sales Manager | 940-349-9663 | JMcWilliams@jameswood.com | www.jameswood.com |
My first experience was just a plane ol oil change. There was some issues and I brought it to their attention and they offered a free oil change. That visit went okay. So I had my oil changed there again. This time they changed the oil and rotated the tires but they didn’t bother to check the air pressure or service them. So if you want a non consistent service experience then go there. I only speak of service department. I have not bought a vehicle there and not sure if I would.
Business response:
I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize that we did not meet your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | www.jameswood.com
Incompetent service department. Set up an appointment for my truck 2 weeks in advance for a 15 minute recall and an oil change. I did this because it is a 50 mile drive one way and wanted to get it done all at once so I only had to take a half a day off work. They promised the truck would be ready by 5. They had the truck for 5 hours and did not touch it. I do not understand their thinking. They offered the rental for another day but serouusly. Who wants to drive another 100 miles and take off another half day of work. ... read more
Avoid at all costs. Very bad about " bait and switch" low price truck on website. Call or go in. " we just sold it. But i do have a..... " Very bad business practice.
Horrible!!! I took my truck in for warranty work (fuel pump). THEY fried my relay box then tried to get me too pay for it it, luckily my salesman told them no. When I picked my (repaired) truck up Friday dash lights came on before I got to Post Oak. No lights were on when I took it in and guess what, this repair isn't covered under warranty.
