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Town and Country Animal Hospital
- Veterinarians
- Ocala, FL
About this business
Location details
5204 N US Highway 27, Ocala, FL, 34482, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to Midnight | |
| Sun | Closed |
Who checks your Emails? In the past 8 days I have sent you 5 emails to 97paws@gmail.com & directly from your Web Site. UF Pet ER sent you 3. Mine requested a response. To date nothing as far as a response.
Been a loyal customer for more than 3 years but have seen the front desk staff less and less engaged. Today had 9am follow-up appointment with Dr Hirmer, waited 45 minutes for vet to come it and it was a different vet. Not sure I'll recommend this practice going forward. Good vets, good techs, but customer service is severely lacking.
Nice office and nice / caring staff but they cannot quote surgeries well and the vets are not aligned on procedure / hardware to repair a broken bone. Brought a young puppy here with a broken femur. The quote was $1400+ to repair with a screw after the $150 exam/X-ray fee. We paid for the surgery in full and after dropping her off for the surgery they called and said another vet determined a screw wasn’t best and that a plate was needed. Prior to the surgery they informed us it would be $1000 additional and that the person... read more
Business response:
Thank you for your feedback. We are so sorry that you were dissatisfied and we'll try to improve things in the future. Upon original review of your pets radiographs by the surgeon, the original surgery that was selected was quoted to you. Upon further review of the radiographs prior to surgery, the surgeon offered an alternative approach that would cost more but would improve the outcome for your pet. We try to always go over these options at every visit, but there can be varying opinions on the best treatment approach for d... read more
Horrible experience there! They used to be great. Not anymore.
Not charge a walk-in fee of $100.00 because a neighbor did not have an appointment. She does not have internet for online scheduling and she brought her dog to TCAH because she was concerned about the dog.
I think they are hurting for income!!!
My dogs have been patients of T & C since 2003. We won't go anywhere else.
Frequently asked questions about Town and Country Animal Hospital
How is Town and Country Animal Hospital rated?
Town and Country Animal Hospital has a 4.8 star rating with 1,508 reviews.
When is Town and Country Animal Hospital open?
Town and Country Animal Hospital is closed now. It will open at 7:30 a.m.