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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Excellent Service Advisor I recently took my car to the Town East Ford Service Department and had the pleasure of working with Lance Harris as my Service Advisor. He made sure I had a rental car since my car would be in the service department for a couple days! He always called me with updates to make sure I knew what was going on. Honestly I wouldn't trust my car to anyone but Lance Harris!! Thanks Lance!
Business response:
Thanks Luann, Lance is just one of many in our service department that takes great care of everyone he comes in contact with. Thanks for taking the time to share.
Superior customer service Farle Lutian is our Sales Consultant!! He was superior in assisting us in purchasing our vehicle! Alex helped Farle, and he was awesome too!!
Business response:
Thank you for the great review and kind words.
Conscientious Customer Service When getting an oil change and coolant line checked on my Mustang, Lance in the Service Department was exceptionally considerate of my comfort while I waited and friendly when offering to help me in any way.
Business response:
So glad to see these kind words Shelley, we appreciate your business.
Excellent customer service!! Great service! Nice friendly sales associates ready to assist you. I got to work with Juan Guerrero, who made buying a car easy and fun. Didn't hassle me into making purchase, instead help me find what fit me best. The manager Emilio Amaya helped me get a great rate and guided me through all the paperwork to make the process headache free. Couldn't be more thankful! Would definitely recommend.
Business response:
Thanks Jackie, you are so kind to take the time to share your experience. If we can ever help in any way we are just a phone call away.
Service Dept I really do like working with Paul in the service dept. Paul always has a smile on his face and treats me like a real person. If anything changes while they working on my vehicle Paul calls and let me know up front no surprises. Thank you so much Paul
Business response:
Glad to hear your were well taken care of by Paul! he is one of our great additions here at Town east Ford. Thank you for sharing!
Service Issue, issue since resolved I have updated this review since publishing. Originally gave a 2 star rating because no one reads the 1 and 5 star ratings unless they are happy or mad. The in-between are typically the real stories, so I am changing it to a 4 because they did make a strong effort to make things right. They corrected the concerns I had and made me feel better about taking my GT there again. I had also mis-titled a person involved as district service manager when the real title is Service Director. Back in ... read more
Business response:
Zach, Thanks for allowing us an opportunity to try to make things right. I wish every day, every customer, had a perfect experience. As you have shown we miss the mark once in a while. We are never happy with ourselves when this happens and I would welcome the opportunity to try to correct what I am able to if anyone else feels like we missed something. I truly believe it is how you act when you have made a mistake that shows the true character of someone. Thanks again for your understanding and patience.
Awesome I would like to say that Trey Moody, Matt and David B. Were terrific. They were very patient and understanding. My overall experience was very good. Great atmosphere, clean, and the people were fantastic.I would deffinately recommend Town East Ford to others.
Business response:
Thank you for taking the time to share Denise. So happy that we could make things happen to get you into your new vehicle.
Great Dealership I was able to purchase the car I wanted at the price I wanted without any troubles. The staff was very friendly and helpful throughout the entire process which made it a great experience.
Business response:
Congrats on the new car. Glad we could make it work out for you and thank you for sharing the kind words about your experience.
Best experience I've ever had purchasing a car. I had the best Sales Consultant I've ever purchased a car from. I was in a bind needing to purchase a new car unexpectedly. I never felt any pressure or uncomfortable in purchasing a new car. Austin with Town East Ford really listened to my needs and gave me the best deal and with the right monthly payments. They were very attentive and quick. I was in and out of there within 2 and half hours on a Saturday, shortest time its ever taken me to purchase a car. I will recommend Aus... read more
Business response:
Thank you so much for the kind words Lisa. We are thrilled that we were able to meet your needs and get you in and out quickly. We look forward to serving you and your friends and family in the future.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,388 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.