Trilogy AC

Mark Jones 

on Facebook

5 years ago

Horrible company sent out by my warranty company. Two trips never got a thing fixed. Had to teach the technician how to troubleshoot compressors and explain how they work. I would never use them again. They unnecessarily tore the insulation on my compressor and left it laying next to the condensing unit. Ripped it off instead of removing properly. They don’t respond back to matter what I do. The technician said I had a leak in the condensing unit but still had high pressure which makes absolutely no theoretical sense. He sen... read more

Vanessa Mandin 

on Facebook

5 years ago

Exactly a week after Alex came out, AC was having issues again. Alex came out the second time and now tells us that the problem was the leaky evaporator coil, when he told my husband the first time that there were no leaks! How he came to that conclusion the first time when he did not even open and look at it during the first inspection, beats me. Pretty much all he did the first time was a quick fix. Currently we are in the process of waiting, as supposedly, the replacement part can take anywhere between 3-4 weeks because o... read more

Peachesteres Washington-Bazile 

on Facebook

5 years ago

Came to my home to service my AC unit paid additional fees for routine maintenance and here I am 2 months later and my AC is not working. Came back out yesterday left the home before diagnosing the problem. Warranty company called Trilogy back and Trilogy gave the warranty company thr run around and did not complete the job. I would not recommend this company! 

Deborah Silvi 

on Facebook

5 years ago

Trilogy has a lot of wonderful reviews on the internet, so they must have expertise with a number of HVAC systems. However, they aren't qualified to work on 2 zone systems, where you have upstair thermostat separate from downstairs thermostat - and use dampers to control different air flow. Our home warranty Choice recommended them, so that's why we called. The technician was at our house for at least 4 hours, and after charging us $900, the system stopped working the next day. We called another company with 2 zone experienc... read more

Adrian West 

on Facebook

5 years ago

Their serviceman are not professional and use second hand materials on your system. I called them out 2 times to fix something they damaged so the technician wrote a false report to my home warranty system and got me voided until I came out of pocket to get it fixed. DO NOT USE THIS COMPANY. 

Simeon Ustruck 

on Facebook

6 years ago

On August 22nd we had Trilogy come and look at our house because our unit for our home was no longer cooling. Trilogy said the unit only needed refrigerant. Therefore, we paid to have the refrigerant added. However, the unit quickly went out again and wasn’t working as of four days later. We had Trilogy come out again and they said the unit needed to be replaced and new refrigerant added for the new unit. We did not feel like it was our responsibility to pay for the first service as the technician didn’t really diagnose the ... read more

Shantell Helaire Jones 

on Facebook

7 years ago

Very unprofessional company. If you have a choice please choose someone else. My homeowners warranty contacted these people to diagnose my AC problems. It took a week for someone to come out. Then I was told they had to come back a second time because they didn’t get all the info. The second time they came out is when the AC stop working. It’s been a week and I’m still without air. They were suppose to be out this morning to repair and they called with yet more excuses. Their truck broke down. So I’m confused what kind of pr... read more

Tammy Lindemann 

on Facebook

8 years ago

This company had an 8am appt scheduled for today and has not shown up, called and can not be reached. BEWARE!!!!