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Trilogy AC
- Heating & Air Conditioning/HVAC
- Katy, TX
About this business
Location details
20435 Westfield Commerce Dr, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Horrible company sent out by my warranty company. Two trips never got a thing fixed. Had to teach the technician how to troubleshoot compressors and explain how they work. I would never use them again. They unnecessarily tore the insulation on my compressor and left it laying next to the condensing unit. Ripped it off instead of removing properly. They don’t respond back to matter what I do. The technician said I had a leak in the condensing unit but still had high pressure which makes absolutely no theoretical sense. He sen... read more
Exactly a week after Alex came out, AC was having issues again. Alex came out the second time and now tells us that the problem was the leaky evaporator coil, when he told my husband the first time that there were no leaks! How he came to that conclusion the first time when he did not even open and look at it during the first inspection, beats me. Pretty much all he did the first time was a quick fix. Currently we are in the process of waiting, as supposedly, the replacement part can take anywhere between 3-4 weeks because o... read more
Came to my home to service my AC unit paid additional fees for routine maintenance and here I am 2 months later and my AC is not working. Came back out yesterday left the home before diagnosing the problem. Warranty company called Trilogy back and Trilogy gave the warranty company thr run around and did not complete the job. I would not recommend this company!
Trilogy has a lot of wonderful reviews on the internet, so they must have expertise with a number of HVAC systems. However, they aren't qualified to work on 2 zone systems, where you have upstair thermostat separate from downstairs thermostat - and use dampers to control different air flow. Our home warranty Choice recommended them, so that's why we called. The technician was at our house for at least 4 hours, and after charging us $900, the system stopped working the next day. We called another company with 2 zone experienc... read more
Their serviceman are not professional and use second hand materials on your system. I called them out 2 times to fix something they damaged so the technician wrote a false report to my home warranty system and got me voided until I came out of pocket to get it fixed. DO NOT USE THIS COMPANY.
Business response:
Hi Mr. West, we apologize that you feel this way. We never use second hand materials; we are known in the market for always using new and good quality materials. We did not damage anything in your house. The first time we went, the technician did a temporary fix while we waited for your home warranty's response. In fact, we tried to replace what was damaged through your home warranty. We always send pictures to your home warranty; therefore, they are the ones that decide whether they approve you or not. There is no way to cr... read more
On August 22nd we had Trilogy come and look at our house because our unit for our home was no longer cooling. Trilogy said the unit only needed refrigerant. Therefore, we paid to have the refrigerant added. However, the unit quickly went out again and wasn’t working as of four days later. We had Trilogy come out again and they said the unit needed to be replaced and new refrigerant added for the new unit. We did not feel like it was our responsibility to pay for the first service as the technician didn’t really diagnose the ... read more
Business response:
When our technician went to the house and check the refrigerant levels, it showed that it was low on it. He found the source of the leak and replaced the service valve. We did not charge her for that; indeed, we only charged her for the refrigerant recharge. To anyone who reads this review: We tried multiple times explaining to her why we couldn't give her the refund and she always refuse to listen to us; she wouldn't even let us speak. She was disrespectful. Technicians out there: how can you determine when a compressor is ... read more
Very unprofessional company. If you have a choice please choose someone else. My homeowners warranty contacted these people to diagnose my AC problems. It took a week for someone to come out. Then I was told they had to come back a second time because they didn’t get all the info. The second time they came out is when the AC stop working. It’s been a week and I’m still without air. They were suppose to be out this morning to repair and they called with yet more excuses. Their truck broke down. So I’m confused what kind of pr... read more
This company had an 8am appt scheduled for today and has not shown up, called and can not be reached. BEWARE!!!!
Frequently asked questions about Trilogy AC
How is Trilogy AC rated?
Trilogy AC has a 4.6 star rating with 1,379 reviews.
When is Trilogy AC open?
Trilogy AC is closed now. It will open at 8:00 a.m.