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TruFit Athletic Clubs - Madison (Nashville)

4.8

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Location details

1508 Gallatin Pike S, Madison, TN, 37115, United States

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4.83,623 reviews
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Simone R.'s profile image
Simone R. 
a year ago

Not enough basketball goals and they allow full court basketball. My app won’t let me login either 

Business response:

Your feedback is important to us. We strive to improve based on your feedback. Thank you for sharing your experience. 

Chris M.'s profile image
Chris M. 
a year ago

The number of good reviews are all on their sales team. They encourage you to write a good review on them when signing up and it all changes after that. The place is disgusting, the locker rooms are unclean and they even are so cheap as to take the paper towels out of the locker rooms and move them to the gym floor instead of just buying more. The main reason of me writing this review though is because of management and the Personal Trainer program. The training program is a scam. I currently have 19 classes($625) worth of ... read more

Business response:

Your feedback is important to us. We will take your comments into consideration regarding the training program and cleanliness issues. Thank you for bringing this to our attention. 

Jerry B.'s profile image
Jerry B. 
a year ago

Wide array of equipment and I like being able to come late, however: -The place is filthy. The bathrooms, locker rooms, and saunas are disgusting. They regularly run out of sanitary wipes for machines and weights and that is a huge health issue. If I could report gyms to the health department I absolutely would. - It's ridiculous to charge your members a yearly maintenance fee when you have machines that go out of order for weeks at a time. And to tell your members they can't use the boxing/cycling rooms outside of a class... read more

Business response:

It's regrettable to hear about your experience at TruFit Athletic Clubs - Madison. We take all feedback seriously. Thank you for reaching out. 

Lonnie C.'s profile image
Lonnie C. 
a year ago

I had a meeting with Danny at 10am..He wasn’t available.I wasted my time. 

Business response:

We are concerned to hear about your experience, Lonnie. Please feel free to reach out to us at (615) 845-9998 to discuss this further. 

Jerome T.'s profile image
Jerome T. 
2 years ago

This athletic club scams customers. A membership was made and was active for two weeks ($10) then cancelled due to moving out of state on 3/17/24. My card was charged for the entire month in April ($30) then in May I was charged the unmentioned "yearly fee" of $54. I have been lied to about a refund and conveniently no one knows when the manger will be in. In the end I was charged almost $100 for two weeks. May 10, 2024: I called the number provided by the “owner” on google reviews I asked for the manager once again. A y... read more

Business response:

We're concerned to hear about your experience at TruFit Athletic Clubs - Madison. Please contact us at (615) 845-9998 so we can address this issue promptly. Thank you for bringing this to our attention. 

Sheila G.'s profile image
Sheila G. 
2 years ago

First the lady at the front desk was amazing she welcomed me and made me feel as if i belonged there . On the other hand the gym looks filthy trash cans were full, wasn't any wipes in the sanitary area to wipe machines, bathrooms didn’t have any tissues, there was tissue all over the woman’s restroom floor.i want to stay at this gym but i might have to cancel if this is what my membership is paying for. 

Business response:

We apologize for the experience you had at our gym, Sheila. We take cleanliness and maintenance very seriously and will address these issues immediately. Please reach out to us at (615) 845-9998 so we can make things right for you. Thank you for bringing this to our attention. 

Ashley T.'s profile image
Ashley T. 
2 years ago

Great overall experience 

Business response:

We're thrilled to hear you had a great experience, Ashley! Thank you for choosing TruFit Athletic Clubs - Madison. If you have any feedback or suggestions, feel free to reach out to us at (615) 845-9998. 

Ashley T.'s profile image
Ashley T. 
2 years ago

Great customer service 

Business response:

Hi, Ashley. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Sarah K.'s profile image
Sarah K. 
2 years ago

Scheduled an appointment for what I thought was an 7 day free trial. When I showed up no one had a clue about my appointment. Then found out there is no free trial. The woman who helped me was nice but didn’t seem to give all the information. I signed up anyway bc I want the classes and it’s the only gym that has classes that I could afford. 

Business response:

We apologize for any confusion regarding your appointment and the free trial offer. We strive to provide accurate information and will address this issue with our staff to ensure it doesn't happen again. We appreciate your feedback and are glad to hear that you found our classes affordable and valuable. If you have any further concerns or questions, please don't hesitate to reach out to us at (615) 845-9998. Thank you for choosing TruFit Athletic Clubs - Madison. 

Frequently asked questions about TruFit Athletic Clubs - Madison (Nashville)

How is TruFit Athletic Clubs - Madison (Nashville) rated?

TruFit Athletic Clubs - Madison (Nashville) has a 4.8 star rating with 3,623 reviews. 

When is TruFit Athletic Clubs - Madison (Nashville) open?

TruFit Athletic Clubs - Madison (Nashville) is open now. It is open 24/7.