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Truly Forever Bridal
- Bridal
- Tampa, FL
About this business
Location details
1102 E Busch Blvd, Tampa, FL, 33612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:30 p.m. to 5:00 p.m. |
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I’ve worked with Erika for my purchase and a majority of the follow up for my gown. I bought my wedding dress in January 2023 for our December wedding. The purchasing experience was truly wonderful. I felt beautiful, respected, and well attended to. I took my dress home same day and we ordered my veil and crinoline. My veil arrived no problem. My crinoline was one size fits most. It didn’t fit at the time of my first alteration. The solution was them ripping open the seam which continues to rip and rip with even the slight... read more
Business response:
We apologize for the inconveniences you have experienced, Monica. We understand your frustration with the crinoline and the miscommunication regarding the lace. We strive to provide excellent service, and we apologize for falling short of your expectations. We are working diligently to resolve the issues and ensure that your gown is perfect for your special day. Thank you for bringing these concerns to our attention.
During pandemic.. No assistance with changed schedules, or compassion on revising ANYTHING, DUE TO HER LOSS OF SALES DURING PANDEMIC.. Never once was a refund asked for.. Only a change in dress ( bought for cold months, but HAD to change wedding plans, due to pandemic)... Only response was, there is nothing I can do, but sale you another dress...
Business response:
Jenny - We have responded directly to the bride regarding this situation. We also have responded to the multiple parties that have left feedback about this particular experience. If you have any further questions, please call us directly at 941-330-8080.
Its truly sad this company can't even exchange or give a voucher for their customers... what a rip off company.
Business response:
We apologize for any inconvenience you may have experienced, Kari. Our policy regarding exchanges and vouchers is in place to ensure fairness and consistency for all our customers. If you have any further concerns or questions, please feel free to reach out to us at (813) 931-8991.
Não recomendo por ter um atendimento de pessima qualidade.
Business response:
We are disheartened to hear of your feedback. When Polyanna purchased her gown in March, she indicated that she loved her gown and was very satisfied. At the time of purchase, she signed the contracts that stated no refunds, exchanges, returns or cancellations. With the change in her wedding date, it is unfortunate that she no longer feels her gown is suitable. In conversations with our staff, she indicated several varying reasons for her change of heart. In addition, the gown was in the bride's possession since her purc... read more
From the time we walked in they let us know what time they wanted to close and 45 minutes later, after trying on a few dresses, they told us they don’t think they have what we are looking for. ⁉️ Compared to the service at other bridal shops, it was a very disappointing experience and the bride-to-be was in tears.
Business response:
We apologize for any inconvenience you experienced during your visit to Truly Forever Bridal. We strive to provide exceptional customer service and it seems we fell short in this instance. We appreciate your feedback and will work to improve our processes to ensure this doesn't happen again. If you have any further concerns, please feel free to reach out to us at (813) 931-8991.
When trying on dresses from “the floor” is was not explained properly about alterations. Dresses that were not my daughter’s size were brought to her to try on by the consultant. We had the understanding there were 3 alterations with the price of the dress when in fact the alterations are not included and rather expensive. If it would have been explained properly from the beginning, we would have requested to try on dresses only her size instead of dresses 4 sizes too big brought to her by the consultant. Then they tell you ... read more
Business response:
Debbie - we regret the confusion in regards to alterations of your daughter's gown. As each bride is unique and requires different adjustments to her gown, alterations are a separate charge from the cost of the gown. In addition, our purchase contracts clearly state that alterations are a separate charge from the purchase of the gown. In addition, as we sell directly out of the collection, any minor repairs that are needed to the gown are provided free of charge. Repairs include, but are not limited to, loose beads and b... read more
Truly Forever is great for brides with a short timeline! They sell their dresses off the rack so you avoid having to order a gown and wait 6 months for it to come in. They didn’t have much in my size and what I wanted and since they sell off the rack, I wasn’t able to look at other sizes even if it was the perfect dress and place it on order. We were put in kind of a box of what I could look at. They must have a policy that they only allow one dress in a dressing room at a time. I would take a dress off and the consultant (A... read more
Business response:
We apologize for any inconvenience you experienced during your appointment at Truly Forever Bridal. We appreciate your feedback and will take it into consideration to improve our services. With over 1800 gowns in sizes ranging from 0-30, we truly strive to offer a plethora of options for our brides. In addition, with sufficient time, a large majority of our gowns are able to be ordered. Taking your feedback into account, we will certainly share it with our staff to fine tune our service. If you have any further concerns, ... read more
Frequently asked questions about Truly Forever Bridal
How is Truly Forever Bridal rated?
Truly Forever Bridal has a 4.8 star rating with 2,067 reviews.
When is Truly Forever Bridal open?
Truly Forever Bridal is open now. It will close at 6:00 p.m.