Tyler Smith of Mutual of Omaha Mortgage

Business response:

Thanks for the positive review, Peter! I'm glad to hear that you found our team at Mutual of Omaha Mortgage to be responsive. We always strive to provide the best service possible. Your rating of 4.16 stars is much appreciated. 

Business response:

Thanks for your review and the positive rating, Brian! I'm glad to hear that you found me to be helpful and responsive throughout the process. It's always my aim to ensure that every client feels comfortable and well-informed, so I'm really pleased to hear that this was your experience. If you ever have any further questions, don't hesitate to reach out. I'm here to help. Thanks again for choosing Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that you found our communication and personalized care to your liking, Brackon. Your feedback and high rating mean a lot to me. I take pride in ensuring that everyone gets the level of service they deserve, and it's great knowing that was your experience. Thanks for choosing Mutual of Omaha Mortgage. Looking forward to serving your future needs. Tyler Smith. 

Business response:

I'm thrilled to hear you found our rates competitive and our team responsive, Andrew. Your experience is really important to us at Mutual of Omaha Mortgage, and I'm glad we were able to meet your expectations. Thank you for taking the time to leave a review and rate us 4.16 out of 5 Stars. We look forward to serving your future mortgage needs. 

Business response:

I'm thrilled to hear that everything went smoothly for you, Zack. Your satisfaction is my top priority, so I'm glad that your experience reflected that. Thank you for choosing Mutual of Omaha Mortgage and for the impressive 4.50-star rating! If you ever have further needs or questions, don't hesitate to reach out. -Tyler Smith 

Business response:

I appreciate your feedback, Yemin. I understand the importance of regular check-ins and I'll make sure to incorporate more frequent updates moving forward. Your satisfaction is my priority, and I hope to make your future experiences with Mutual of Omaha Mortgage even better. Thank you for taking the time to rate my service. 

Business response:

It's great to hear your positive feedback, Gopal. I'm glad that my team and I could provide a smooth and timely loan process for you. Providing prompt replies and easy communication is a priority of ours at Mutual of Omaha Mortgage. Thank you for your 5-star review - it means a lot to us! Looking forward to serving you again in the future. 

Business response:

I'm sorry to hear about the difficulties you faced with the mybiz verification process, Prasserth. Ensuring a smooth experience is important to me, and I understand how frustrating it can be when unexpected challenges arise. I'm glad we could eventually find a resolution that worked for you, even though it required extra effort on your part. Thank you for your patience throughout the process and for bringing this to my attention. If there’s anything more I can assist with or any questions you have, please don’t hesitate to r... read more

Business response:

I'm truly sorry to hear about the difficulties you've faced during this process, Michael. It's disappointing to learn that your experience with Mutual of Omaha Mortgage did not live up to the standards we strive to uphold. Your feedback about the lack of clarity and communication during the underwriting process is valuable, and we will certainly use it to improve our operations. The concerns you raised about the determination of your Debt-To-Income ratio and the discrepancies in the evaluation of your documents are serious.... read more