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United Water Restoration Group of Charlotte

5.0
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About this business

Your Local Water Damage, Fire Damage & Mold Remediation Experts in Charlotte, North Carolina We provide restoration services to Charlotte, North Carolina, and its surrounding areas. Are you looking for mold remediation? Seeking fire damage restoration? In need of water damage restoration in Charlotte, North Carolina? We can help! Our technicians can assist you through every step of the restoration process, helping return your property back to a state of normalcy. At United Water Restoration Group of Charlotte, our technici... read more

Location details

2905 Westinghouse Blvd, #800, Charlotte, NC, 28273, United States

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5.0260 reviews
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Kristin Vining's profile image
Kristin Vining 
3 weeks ago

On January 9, 2024, we experienced what we now know was a 25-year rain. Unfortunately, our entire basement flooded with rising waters at a rate we could not control. Water entry began at approximately 2 pm. We were unhinged! Once we realized we were handcuffed to the situation, we started processing, � How are we getting this water out of here?� After several phone calls and a Facebook post, one of our sweet friends mentioned United Water Restoration Group. The owner was a patient of hers, and she highly recommended his comp... read more

Kristin V's profile image
Kristin V 
3 weeks ago

On January 9, ****, we experienced what we now know was a 25-year rain. Unfortunately, our entire basement flooded with rising waters at a rate we could not control. Water entry began at approximately 2 pm. We were unhinged! Once we realized we were handcuffed to the situation, we started processing, How are we getting this water out of here? After several phone calls and a ******** post, one of our sweet friends mentioned United Water Restoration Group. The owner was a patient of hers, and she highly recommended his company... read more

Business response:

Thank you for the detailed description of your water damage and the water damage restoration process. The extreme weather event, so much rain, caused many flooded and water damaged homes, especially in certain areas of Charlotte and *********, ******** and ********* **, Thank you also for mentioning team members who worked on your home. Thank you!!!! 

Maggie M's profile image
Maggie M 
a month ago

We had a very positive experience working with this group. When our dishwasher was leaking and warping our floors, we turned to United Water for help with the water damage. They responded immediately and within just a couple of hours, they had a team out to assist. They put out several fans and dehumidifiers, and reassured us that nothing would be permanently damaged from the leak. In the end, our hardwoods were left completely unscathed and we avoided a major disaster. Their prompt response and effective measures prevented ... read more

Business response:

Thank you for your review. Due to your fast action in calling a high quality water damage restoration company such as United Water Restoration Group, your beautiful hardwood floors were able to be restored. This required a highly trained team such as ours. Thank you for your review and we are pleased that we were able to help you. 

keith brann's profile image
keith brann 
2 months ago

Team was at our house in under an hour to start the water mitigation after a water pipe burst and was undetected for days while we were away on vacation. The hauled away the damaged flooring, walls and insulation. Staff came by daily to check on the condition of the floor & walls, and adjust the drying fans. The staff responded to call & emails timely AND assisted with insurance company questions and related. Highly recommended. 

Ralph W's profile image
Ralph W 
3 months ago

We came home from a trip to find buckling wood flooring in our hall. Our friend *********************** works for United Water, she said this looked like a water issue and we should call the office, even though it was after hours. ************************* came to our house within about 30 minutes! He confirmed we had an issue, advised us to shut off the water unless we needed it. He was back the next day and traced the problem to a slow drip in the wall caused by some remodeling. He quickly fixed the problem and set up comm... read more

Business response:

Thank you for the positive review. In many cases, a buckling floor is the first sign of water damage. A leaky pipe, a refrigerator line leak, a toilet overglow, can seem minor until you floors are buckling. If the pipe is is the wall, it is hard to know that it is leaking!! We are glad that we could be there quickly and remediate the water damage. 

Jasmine Jackson's profile image
Jasmine Jackson 
a year ago

If I could give 100 stars, I would! I had water damage on July 3rd of this year. After removing the water from the floor, I thought I was done... until I went to my garage and noticed water dripping from the ceiling. At that point, I knew I was in trouble. I went to Google, and UWRG was the first hit I saw. Panicking and with high anxiety, I called the number. I spoke with Rob (owner), who was lovely, sweet, and reassuring. About 30 minutes-1 hour later, Rob and Jeron were at my house to assess the damage. I explained how I... read more

Jasmine J's profile image
Jasmine J 
a year ago

If I could give 100 stars, I would! I had water damage on July 3rd of this year. After removing the water from the floor, I thought I was done... until I went to my garage and noticed water dripping from the ceiling. At that point, I knew I was in trouble. I went to ******* and UWRG was the first hit I saw. Panicking and with high anxiety, I called the number. I spoke with *** (owner), who was lovely, sweet, and reassuring. About 30 minutes-1 hour later, *** and ***** were at my house to assess the damage. I explained how I ... read more

Business response:

Thank you for this endorsement. This insurance company and adjuster refused to fully reimburse a covered loss. In the last few months, the lower tier insurance companies have become exceptionally difficult as they are trying to reduce cost and not pay valid insurance claims. All companies are experiencing labor shortages and close escalations including insurance companies. Some claim adjusters and/or insurance companies are illegally denying coverage or underpaying on valid claims. They perform illegal acts possibly because ... read more

Karen Owings's profile image
Karen Owings 
a year ago

I would highly recommend this company! We had a property we were working on that had a tree fall on the roof during a rain storm causing water damage. We called United Water Restoration Group. They were quick to respond and very professional. Definitely hope not to have any future water issues but if we do I know who to call! 

Anna McLaughlin's profile image
Anna McLaughlin 
a year ago

Our four-year-old son decided to create an "ocean" in the bathroom by plugging up the sink while the water ran, and within 10 minutes, we had a flood that extended into the hallway, our daughters' bedroom, and through the floor into the garage. Joel and William answered our call and came out immediately to start the remediation process. They were reassuring, incredibly responsive and professional. We could not have asked for a better team to support us in remediating the water to ensure we won't have any lasting damage. Than... read more

Frequently asked questions about United Water Restoration Group of Charlotte

How is United Water Restoration Group of Charlotte rated?

United Water Restoration Group of Charlotte has a 5 star rating with 260 reviews. 

When is United Water Restoration Group of Charlotte open?

United Water Restoration Group of Charlotte is open now. It is open 24/7.