Universal City Nissan

mojack237 

on DealerRater

11 years ago

Soon after leaving the lot the car broke down! Called the dealer and steve at universal only cares about getting a signature on a contract. Beware. They lie! 

tsa0282 

on DealerRater

12 years ago

WORTHLESS and INCOMPETENT are the kindest words that I can use to describe the staff at Universal Nissan. If their mouth is moving, they are lying. The low grade of character this organization employs is baffling. It must be an inside joke to take the best moment of a persons' day “buying a new car” and crush it with lies, manipulation and denial which generally does not lead to a sale. You walk in happy and run out disappointed. 

Jpasco 

on DealerRater

12 years ago

Worst experience ever. Rude, disrespectful, dismissive. They played a bait and switch, were unwilling to make it right. Never even had the car they sold me, when I goth there they played dumb. Don't EVER buy a car from these people. Lawsuit being filed 

neal03 

on DealerRater

12 years ago

This Dealership has a problem returning phone Calls..... I also was stuck at this Dealership trying to figure out how I was going to get My Second Car home.. 

gasnesh washington 

on DealerRater

12 years ago

I came in to get an oil change in August 2012 and I left some envelopes in my car because I was going to pay some bills when I left. When my car was done and I got inside I noticed that my envelopes was tampered with when I looked inside I seen that the one for my car insurance which had $221.11 was open and they took the 200 but left the 21.11 inside I ran bac to the service side told them what happened and they stated that I was suppose to take all my personal belongs out but this my car and why is your workers going thru ... read more

tijera13 

on DealerRater

13 years ago

items was stolen out of my car.i got a call from the dealer saying a part was in for a recall on my car.i drop my car off for an oil change and to get the recall fixed. they ended up keeping my car for five days.only to find out the part wasnt there and it wasnt going to be shipped in until three weeks so nothing was fixed on my car all they did was an oil change i didnt have my car for four days FOR AN OIL CHANGE. when i go to pick up my car i notice that my auxilry cord is missing i looked all over my car. i go inside to l... read more

monica702 

on DealerRater

13 years ago

This was the worst experience that I've ever had at a dealership. I was told I was pre-approved and that no money would be required to get the car. But at the time I was dealing with Adrian he asked for $7000.00. He did not look at my work history or my pay stubs. Universal Nissan says your job is your credit this is not true. No one ever showed me the vehicle that I asked about several times. I think Universal Has the worst customer service in Los Angeles, don't go there if you want to get a car, they will charge you and th... read more

mkeppler 

on DealerRater

13 years ago

Sleazy and underhanded. I drove over 3 hours to purchase my car Universal City Nissan. They said they would match a price another dealer quoted. When I went there, they did not have the car. Then they refused to stand by an email from their salesperson specifically agreeing to the price with exactly the items I wanted and including tax and license. First, they said, "Oh, tax and license is extra." (about $1,800). I then showed them my emails that it was specifically included. Then they said, they could do it, but I had to pu... read more

Duke100 

on DealerRater

13 years ago

I am really disappointed with the service I received from Universal City Nissan. I’ve seen online a 2002 Altima. I send the dealer an email to verify the price and to see if the vehicle is available. Got email from someone named Andy, and then I replied with a cash offer. The next day I got an email from Bobby Hill, who is in charge of the Internet Dept., and asked me to come over. I asked if the vehicle is still available because I don't want to drive 40 miles and waste time and gas. Mr. Hill said, yes, the vehicle is still... read more