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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
It took forever to get the siding put on. We were told in July that it would be put on in September and We wasn't told anything until I called to find out what was going on. In December we were told that the the siding came in. Than we got put on the schedule but got rescheduled like 6 times until they came on April 18
Business response:
Hi, Chuck. Thank you so much for leaving us a stellar review!^JD
Thought Id have to wait months for my windows. It took about about 5 weeks.
Business response:
Thanks for your stellar review, William! We are thrilled to hear we could get your home improvement project completed for you in such a short period of time. If there's anything else we can help with, please don't hesitate to reach out.^JD
The quality of the work was great and we are very happy. The time it took to complete the job was a lot longer than we were told and anticipated and that caused some frustration at times.
Business response:
Thank you for this feedback, Charlie. We are truly sorry for the delays that caused frustrations during your experience with us. If you have additional feedback on how we can improve moving forward, please let us know at customerservice@universalwindowsdirect.com.^JD
First two installments were fantastic. Courteous and professional. Third installers were not meeting the level of standard previously provided, but Universal sent out a quality inspection person to justify our feelings of the lack of quality of the third installment.
Business response:
Hi Shane, thanks for sharing your feedback with us. We are thrilled to hear our team provided you with an efficient installation experience. If there's anything else we can help with, please don't hesitate to reach out.^JD
Installer was awesome
Business response:
Hi Don, we appreciate your kind words and trusting us with your home-improvement project.^JD
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,580 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 8:00 a.m.