This profile has been claimed by the business owner or representative.
Universal Windows Direct of Northern Virginia
- Windows Installation
- Chantilly, VA
About this business
Location details
4005 Westfax Dr, Suite A, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Excellent work! And a very nice window
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -ES
Contract did not agree with estimate and measuring work for the order. It has been challenging to contact the correct personnel to seek answers.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at (855) 293-7813 with your account information so we can assist you in making things right!
Yes but with qualifiers.
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
Unfortunately, Universal Windows was the worst company to every work with. There was a lack of communication after signing the contract. Universal's sales representative lied about the installation company being employees of Universal; rather, the installers were contractors to my surprise. Additionally, throughout the process Universal rarely communicated the slow up with my windows and I found myself calling Universal monthly in order to get an update. I even went as far as scheduling appointments with more window companie... read more
Business response:
We appreciate your feedback, Tina. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
I had recommended UWD to a family member after speaking with a Project Manager and seeing the windows in person. The windows seemed high quality. However, the customer service post-order, the installation, and the quality of the windows have changed my mind. I will never recommend UWD.
Business response:
We appreciate your feedback, John. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
POOR COMMUNICATION EXCEPT TO COLLECT PAYMENT . I WOULD RECOMMEND JOSE BUT NO ONE ELSE.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Nice guy, but once all is said and done, can't get ahold of him.
Business response:
Karen, we appreciate your feedback. For any questions or concerns you have regarding your project at this time, please contact our Customer Experience Department directly at (855) 293-7813 for assistance.^J
Whole experience was professional and satisfying.
Business response:
Hi, Customer. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
No one came by to check on the windows or didn’t give me a receipt or what to do next. They say they wanted recommendations and had to neighbor wanted to get a quote no one return my call. I never received my 50$ gift card.
Business response:
Hi, Reggie. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Frequently asked questions about Universal Windows Direct of Northern Virginia
How is Universal Windows Direct of Northern Virginia rated?
Universal Windows Direct of Northern Virginia has a 4.1 star rating with 77 reviews.
When is Universal Windows Direct of Northern Virginia open?
Universal Windows Direct of Northern Virginia is closed now. It will open at 10:00 a.m.