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University Hospitals Urgent Care
- Urgent Care
- Lakewood, OH
About this business
Location details
14800 Madison Avenue, Lakewood, OH, 44107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Everyone did a great job! Julie, Dee and Ann Marie were all positive and ensured my experience at your facility was a success. Jim was my provider and made sure I understood his assessment and proper treatment. The facility was amazingly clean and well organized. I left my appointment happy and very impressed.
Business response:
Your feedback is highly appreciated. Thank you for the review!
Helpful and relatively quick
Business response:
We appreciate the kind words and are glad we could provide you with a positive experience!
The overall experience was great. Every person working was kind, knowledgeable, and thoughtful. Would recommend to anyone.
Business response:
Thanks for taking the time to share your positive experience. We truly appreciate it!
Although an appointment was easy to get, the front door was filthy and the receptionist was curt. The NP proceeded to give me an unsolicited lecture on the problem of gp’s giving out antibiotics too liberally. I never asked for antibiotics, I just asked for a professional medical assessment and assistance to relieve severe issue I was there to have assessed. If antibiotics were not the solution that was fine, i did not need a mean lecture on antibiotic abuse. Their emails and texts about auto pay enrollment were scary as I h... read more
Business response:
We’re sorry to hear about concerns regarding cleanliness. It’s very important to us, and we’ll address this promptly. Please reach out at https://www.uhurgentcare.org/about/contact so our team can review.
Dr. Jim was amazing. He was very professional and made me feel very comfortable. He made the experience worth it. It was really horrible that I had to pay a $50 copay while on a payment plan. I’m on a plan for a reason, because I have no money, so I fail to understand why the copay couldn’t be added to the payment plan. The front desk also had no change, so I had to pay $60 instead of $50. That was the last $60 to my name, so I found it really unfortunate that UH couldn’t work with my situation.
They took me I a room right. away and did I strep and other tests- but I had to wait forever even though I made a appointment.
Business response:
Thank you for sharing this feedback. We understand how important timeliness is and are actively reviewing our processes.
Someone should have explained to me that I would be in major pain the next 72 hours after the procedure. Also I should have be given a prescription for pain meds. A emergency number would have been nice. I am 5 days out and still taking Advil and Tylenol. Hopefully you will change your patient care policy and someone else will not have to suffer like I did.
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will share your comments with our leadership team for awareness and review. If you’d like to share more, please reach out to the practice directly.
Still here waiting
Front desk and nurse were all very kind and wonderful. The doctor was a bit rude. I know that it is urgent care so these docs are trying to move quick, but he did not even listen to my lungs or ask about my symptoms at all. That is why I am knocking a star.
Frequently asked questions about University Hospitals Urgent Care
How is University Hospitals Urgent Care rated?
University Hospitals Urgent Care has a 4.8 star rating with 915 reviews.
When is University Hospitals Urgent Care open?
University Hospitals Urgent Care is open now. It will close at 8:00 p.m.