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Unlimited Fire Restoration
- Damage Restoration
- Downers Grove, IL
About this business
Location details
5104 Walnut Ave, Downers Grove, IL, 60515, United States
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This is a very sloooow company. They are doing work on my mom house and she's almost 80 she's sharp and writes every thing down. They call so much looking for money but haven't did or completed the work. It's taking them too long to put up simple stuff like blinds or repair a gate. I wouldn't hire them.
Business response:
Dear ********,Thank you for your feedback, it allows us to resolve any problems that *** have occurred, and help to improve our company . We take customer satisfaction seriously and are glad to hear from you. First, I would like to address the frustration you and your mother have been experiencing lately with the timing of ************. In your mothers case we had two open claims for her with ******************** one for the garage and one for the window. We worked on rebuilding her entire garage, with the current exception ... read more
Stay away from this company, especially ****** and ******. First of all do not let ****** get your insurance check. Once they have that you are are screwed. I am an employee of a very well know insurance company and I told them that. I thought that would motivate them to do a good job and treat me fairly so that I could then recommend them to my clients. They took forever to do the work, did a bad job, didnt do all of the work. ****** said that they offer warranties on all of their work and a lot of the work they did started... read more
Business response:
Unlimited Fire Restoration's company policy, across all jobs both large and small, is to collect the deposit from the insured before the start of the repairs. Our referrals are from several accredited insurance carriers, including but not limited to several ****************** across the Chicagoland Area as well as Allstate, American Family, and ****************** all while maintaining an A+ rating with the Better Business Bureau. In regard to the delays of the repairs, Unlimited Fire Restoration was unable to commence with K... read more
Took 3 months to schedule repair and then the work they completed was very low quality...roof was leaking less than 3 weeks after their repair...AVOID!
Business response:
*********************** We reviewed your file and we warranty our work for five years. The materials are similar kind and quality to what you had. The area that is leaking is from the chimney as you know the insurance carrier did not extended coverage for that area do to the fact that is was not apart of the claim. If you like us to repair your chimney we can give you a quote but it would be a out of pocket expense. Please contact our office ************
Real quick doing the cleanup..BUT once you sign a contract they will take thier sweet time doing everything else.. got the run around for FIVE months about doing my bathroom.. All they did was blame employees who conveniently quit on them... (NO WONDER!) After the last month of no plan to do my bathroom I decided they would not be involved anymore.. They then charged a NON agreed amount of almost 6 thousand for just the initial cleanup and threatened to put a lien against my house..There are better more honest companies out ... read more
Real quick doing the cleanup..BUT once you sign a contract they will take thier sweet time doing everything else.. got the run around for FIVE months about doing my bathroom.. All they did was blame employees who conveniently quit on them... (NO WONDER!) After the last month of no plan to do my bathroom I decided they would not be involved anymore.. They then charged a NON agreed amount of almost 6 thousand for just the initial cleanup and threatened to put a lien against my house..There are better more honest companies out ... read more
Business response:
The delay's were because we needed the insurance company's to approval as to what repairs needed to be done. Once we had agreed number with the insurance we put you on the schedule to being the repairs and we contacted you to let you know when it was scheduled and at that time you said you did not need our services that you were going to do the repairs yourself. We apologize if you felt that we delayed the process but it was out of control. If you feel like you further clarification regarding this please feel free to contact... read more
********************** Is Completely **********,Undependable, **************. An estimator came out to my home to review ceiling damage from ice jams last February. Their estimator stated they would work with the insurance company to repair the damage. I signed a work authorization, and supplied insurance claim information to go ahead. After waiting 2.5 months and calling,emailing, and texting to find out when repairs would be started. Since i did not hear anything I called their office to find out the estimator left *******... read more
Vivian ****** preyed on my daughter taking her wedding dress. Then she lost it. Been 7 months and Vivian ****** wont even return our phone calls. We have file a police report
Frequently asked questions about Unlimited Fire Restoration
How is Unlimited Fire Restoration rated?
Unlimited Fire Restoration has a 3.9 star rating with 120 reviews.
When is Unlimited Fire Restoration open?
Unlimited Fire Restoration is open now. It is open 24/7.