• Feb 20, 2020

    All-new Webchat: Smarter and personalized

    New

    With the new change, businesses can customize the name, branding, behavior for widgets created for different locations.

    All-new Webchat: Smarter and personalized

    Birdeye now allows multi-location businesses to create and use location-specific Webchat widgets across different locations of the business. Now, each location within an enterprise can have its own, customized Webchat that reflects the branding of the business at the location.

    With the new change, businesses can customize the name, branding, behavior for widgets created for different locations. Here are the major highlights of this release:

    • Users can now create one Webchat widget for all locations or different widgets for different locations and manage chats across different business locations more efficiently.
    • Disable and enable Webchat on the business website without making any changes on the website code.
    • Email Webchat code to your webmaster directly from your Birdeye account.


    To know more about this feature, read this help center article.