With Birdeye, businesses now have the ability to create tickets from the survey responses received from the respondent. Ticketing module allows businesses to resolve complaints of unhappy customers and turn happy customers into promoters.
Once a ticket is created by a business, it can be tracked, assigned to employees and closed after a resolution is arrived. The ticketed response will display all activities on who created the ticket, who is assigned to the ticket, which questions were to be addressed and so forth.
Creating tickets from customers responses helps businesses improve customer satisfaction and resolve any open issues highlighted in the responses. It is essential for a business to be open to customer feedback to improve its products and services.