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USA Mortgage

4.9

About this business

Location details

12140 Woodcrest Executive Drive, Suite 150, St. Louis, MO, 63141, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.925,365 reviews
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Eric O.'s profile image
Eric O. 

Verified by USA Mortgage

5 months ago

Our case was not easy, and extra work had to be done, which I appreciate the timeliness of the work being performed and a huge thank you! That being said there were several breakdowns in communication that when questioned were meet with inappropriate responses. As someone who is signing a contract that will cost my over $600k if taken to full term questions will be asked. Both myself and my spouse felt that there was not good communication in several instances. Communication issues aside the experience was good. 

Business response:

I'm always looking for ways to improve my services and I appreciate your review. I'm sorry you didn't view your experience with me as a 5-star level of service. I hope I'll have the opportunity to serve you again and deliver exceptional services. 

Cameron L.'s profile image
Cameron L. 

Verified by USA Mortgage

5 months ago

Brian is my go to thanks to his knowledge and professionalism. 

Business response:

I can’t thank you enough for your positive words about your home loan experience. I would really appreciate you letting people know how much you loved working with me at USA Mortgage. I hope to hear from you again! 

Susan Annette H.'s profile image
Susan Annette H. 

Verified by USA Mortgage

5 months ago

Informatuve , timely and ease of process 

Business response:

Thank you so much for your sincere words on your home loan experience with me at USA Mortgage. I love hearing that my customers are happy. It is the best compliment I can receive. I look forward to being your Mortgage Loan Originator for many years to come! 

Lisa C.'s profile image
Lisa C. 

Verified by USA Mortgage

5 months ago

Kim was so on top of everything throughout the process. She was patient with us when we had questions or needed a bit of time to gather documents. Kim and her team are amazing ! 

Business response:

It was a pleasure working with you both! I am happy I was able to help! Let me know if you ever need anything from me in the future! 

Anthony C W.'s profile image
Anthony C W. 

Verified by USA Mortgage

5 months ago

Good open communication 

Business response:

Helping great customers like you is why I'm in this business. I'm thankful to receive such a great review from you and loved to hear how you enjoyed working with me on your mortgage. I look forward to working with you again in the future. 

Richard B.'s profile image
Richard B. 

Verified by USA Mortgage

5 months ago

Getting back to us in a timely manner 

Business response:

I love hearing that you had a spectacular mortgage process. USA Mortgage takes pride in what we do and to provide our customers with the best experience possible. At your earliest convenience, please share your experiences with us on social media! A shout-out is the best compliment we can receive. Thanks again! 

Nicholas M.'s profile image
Nicholas M. 

Verified by USA Mortgage

5 months ago

Speed and professionalism 

Business response:

Thank you so much for your sincere words on your home loan experience with me at USA Mortgage. I love hearing that my customers are happy. It is the best compliment I can receive. I look forward to being your Mortgage Loan Originator for many years to come! 

Latisha W.'s profile image
Latisha W. 

Verified by USA Mortgage

5 months ago

Very fast & easy! 

Business response:

I appreciate you choosing me at USA Mortgage for your home loan and I'm here for you anytime. I hope to see you again for many years! 

Shirlee M.'s profile image
Shirlee M. 

Verified by USA Mortgage

5 months ago

The most professional and caring people I have ever meet! always there to answer your questions . I recommend a 1000 times 

Business response:

I can’t thank you enough for your positive words and really appreciate you taking the time out of your day to let people know how much you loved working with me at USA Mortgage on your home loan. I hope to see you again down the road! 

Frequently asked questions about USA Mortgage

How is USA Mortgage rated?

USA Mortgage has a 4.9 star rating with 25,365 reviews. 

When is USA Mortgage open?

USA Mortgage is closed now. It will open tomorrow at 9:00 a.m.