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Vacaville Memory Care
- Assisted Living Facilities
- Vacaville, CA
About this business
Location details
431 Nut Tree Rd, Vacaville, CA, 95687, United States
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They have activities going on here at Cottages everyday. The cost is about $4,000 a month. They have been in business for about 8 years. They have different cottages for different levels of needs, so it is nice because your loved one is placed with residents of similar abilities. Would have chose this community but it was not conveniently located for us.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Vacaville. Thank you again, we hope you have a wonderful day!
They were not as bad as other communities but their atmosphere was depressing. It was relatively dark and gloomy. They literally are cottages and depending on what level of care are needed depend on the cottage. The level 5 cottage was really depressing every resident was in a wheel chair just slumped over. Just did not have a good feeling to it.
Business response:
Dear Visitor, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our community!
Turn seems to happen too often. There are a lot of care givers that don't speak English (or pretend they don't). Med techs are wonderful. Food isn't. For me it seems like they can't keep good qualified staff.
Business response:
Thank you for sharing your feedback. We’re glad to hear your positive experience with our med techs and will use your comments to improve staffing consistency, communication, and dining. Please feel free to reach out to our team directly if you would like to discuss further.
The resident care staff are extremely kind and caring but they have recently had a change in the some of the Administration staff and don't get a good vibe from them. The food was not good for quite awhile but is getting better. The large group activities are great but unless they are outside (wonderful area) not very many residents get involved. they have a new activities director so it has gotten better. The facilities are older but clean and comfortable. Most of the residents memory/speaking is quit diminished compared to... read more
Business response:
Thank you for your nice comments that the staff are extremely kind and caring, that the food is improving, that the activities are getting better, and that the surroundings are clean and comfortable. We will be sorry to see your mom leave us but glad that she has improved during her stay here. We hope that you find the right fit for her.
They can improve on the management system from the top down. There were moments when I saw good care being given to people by the staff, but it's just managed poorly. No communication and no follow through. I like the staff, just not the management.
Business response:
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Pacifica Senior Living Vacaville
Management and ownership changed during May 2015. What was once a very good community care facility completely changed and not for the better. North Star the new management company reduced staffing and programs without notifying the families of the residents. The staff were given two to three days notice. Changes were implemented on 6/1/15. The whole atmosphere changed from positive to negative. North Star admitted at a family meeting that they made a serious mistake and stated the care and service would be improved. After a... read more
Business response:
Thank you for bringing this to our attention. We are sorry to see your negative review.
If you care at all for the person you are thinking of placing into a full care facility, DO NOT LET THEM STAY ONE DAY AT COURTSIDE COTTAGES. The executive director, [removed] only cares about the bottom line and not the patients or the staff. If you visit Courtside, pay attention to two things; notice that not one patient is wearing glasses or hearing aids (both of which are important stimulus for dementia patients); also, notice that not one patient is involved in any kind of activities (walking, arts and crafts, etc.). All... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (707) 474-3075. We hope to hear from you to resolve this matter.
Frequently asked questions about Vacaville Memory Care
How is Vacaville Memory Care rated?
Vacaville Memory Care has a 4.7 star rating with 277 reviews.
When is Vacaville Memory Care open?
Vacaville Memory Care is open now. It is open 24/7.