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Valley Crest Memory Care
- Assisted Living Facilities
- Apple Valley, CA
About this business
Valley Crest Memory Care in Apple Valley, California, is your dedicated destination for specialized Memory Care services in a serene and caring environment. Our compassionate team is committed to providing tailored support for individuals with memory-related challenges, ensuring a comfortable and nurturing senior living experience for residents and their families. Discover peace of mind and exceptional care at Valley Crest Memory Care.
Location details
18524 Corwin Rd, Apple Valley, CA, 92307, United States
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The Valley Crest Memory Care community is clean, however our loved ones drain in the sink and shower have sewer gnats that are persistent and inconsistency addressed. We do like the staff members there very much!
Business response:
Hi Robin, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
Overall I am pleased because my love one is not complaining. There are some issues that I see that I would change but overall I am pleased. The general staff has been good. We chose the facility because of the staff. The food and furniture/furniture repairs could use some improvement.
Business response:
Hi, thank you for taking the time to leave us this positive review for our team at Valley Crest Memory Care. We appreciate it and hope to be of service to you again in the future. Take care!
They were wonderful with my dad. [name removed] was the most amazing advocate and helper to be sure my Dad was receiving the best of care and went above and beyond when he was hospitalized and reru med back with new orders and meds.
My experience with this community, is that all the staff was very caring of the needs of your loved one and communication was highly appreciated. The tour that was very professional a safe enclosed community that fit the needs of our loved one.
Business response:
Hi SNM, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Valley Crest Memory Care. Thank you again, we hope that you have a great day!
The residents steal stuff it's really frustrating Even if you have a name on it! So basicly your Loved one can have nothing of value! Other than that it's ok ! Clean pleasant staff and residents seem happy! Very pricey!
I would recommend to other families. We picked this community because of the proximity to a family member and good initial meetings. Director was flexible and likable.
Our experience has been overall very good as my Dads needs have changed a-lot over the months that he has been there. His dementia has progressed rapidly and he has had many health issues in the past 4 months. The Director, [name removed] has helped me advocate and take steps for my Dad that have been remarkable under her watch. She has learned my Dad well and she truly cares about her residents. We have placed him under hospice recently while remaining to stay at Valley Crest. My one concern is that knowledge from one shift... read more
Business response:
One of the most heartbreaking issues to face is the decline in the health of a parent or grandparent. Thank you for your kind comments regarding the care that your dad has received at our community. We are always open to constructive criticism so will take your comments to heart.
Overall compared to the two other memory care homes I have had my Mom over the last 10 years, Valley Crest is a 3 star for all the above categories. It is disorganized and old but the staff are fabulous and my sister is happy so in the end it is a great place for her based on what she can afford long term. My sister's experience has been stressful for her because they kept moving her from room to room. I understand they are redoing all the rooms but she is brand new there and it made her settling in much harder. I just wish ... read more
Business response:
It is unfortunate that in our desire to upgrade the room interiors that we did not fully meet your expectations. Due to HIPPA rules (Health Insurance Portability and Accountability Act), we are restricted from commenting regarding current residents and their care but we take the word “care” seriously and seek only to offer families the best possible support. We appreciate constructive suggestions and appreciate your kind words about our understanding staff.
[name removed] is an outstanding manager. [name removed] goes over and above everything that is asked of her. And [name removed], the receptionist, is always courteous and more than helpful when I show up. My loved one seems happy with the meals, and there are always activities going on. I'm thoroughly pleased.
Frequently asked questions about Valley Crest Memory Care
How is Valley Crest Memory Care rated?
Valley Crest Memory Care has a 4.7 star rating with 141 reviews.
When is Valley Crest Memory Care open?
Valley Crest Memory Care is open now. It is open 24/7.