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Van Buick GMC
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
It was a very shady experience. Went in just to look at a 2003 Tahoe with 70k miles. Salesperson(Austin) would not let me leave because he had a bunch more appointments to look at same vehicle. I put $1000 down payment on vehicle and was going to bring $2000 more cash. I just got a call today telling me they found something wrong with the transmission and Tahoe was sent to auction. It feels like the vehicle was sold to someone else. But what can I do? I'm just the consumer. Financing manager also told me to lie to the bank a... read more
Business response:
We aim to conduct every transaction with transparency and professionalism from initial inquiry through final paperwork. Vehicle availability and inspection outcomes can change, and our team works to communicate updates as promptly as possible. Concerns regarding communication and financing discussions are taken seriously and reviewed internally. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address this matter directly.
Very high pressure sales. Was told I have other options to look at but was never given the opportunity to see those optional trucks.
Business response:
We are disappointed to hear that you feel this way about your experience. Your feedback is concerning, as we want every customer to have the opportunity to explore all available choices that might meet their needs. We take these concerns seriously and would appreciate the opportunity to discuss your experience further. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address these issues and work toward a resolution.
But a vehicle with major paint peeling threw out the body was shown to me at night asked to get it fixed they offered to fix small areas with a paint pen. An these areas where there is paint are bad. The truck smelled like pure cigarette smoke. Made me feel bad because they purchased the truck for me an if I didnt move forward they was more worried bout losing money on the truck
Business response:
Your feedback is important to us, and we understand your disappointment. What you've described falls short of the standards that we strive to provide. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can discuss how to address your concerns.
Salesman Anthony Lopez also excellent. Yet after first vehicle lasted 12 days and setting up for second purchase had issues on treatment when attempting to purchase second vehicle.This is when Mikaela stepped in and made things right.
Business response:
We appreciate feedback regarding both positive and challenging aspects of the sales experience. Our team is committed to ensuring that every purchase process is handled professionally and with attention to customer needs. We are encouraged to hear that concerns were addressed and strive to provide consistent service throughout every transaction. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can continue supporting you.
I didn't want to leave even one star for this review because of the HORRIBLE sales department at Van GMC. I ordered a 2026 GMC Yukon Denali Ultimate to be built from the factory so I could use my Family & Friends GMC Discount. As the delivery date got closer, I was told that there were a LOT of interested buyers in the vehicle I had ordered, even though my name was clearly on the order. Two weeks before it was scheduled to be delivered from the factory, the dealership salesman and manager reached out to me to go over the pri... read more
Business response:
We are disappointed to hear about your experience with the ordering process and we understand your frustration. What you've described is not the straightforward buying experience that we strive to provide. For further discussion about your experience, please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
I was told that from manager that they were going to discount $2k from the truck, and when they finally sent me the contracts to my email they only put a $1000 as Rebate Donovan the financial guy before consult me he put the loan on my personal credit when the deal was supposed to be done on the business credit, the truck had an issue within the first night that I drove it back even though it was a new truck, and they ran their tests.they kept it for 3 days They took week and a half to finally get me set up with the bank und... read more
Business response:
We regret that your purchase experience did not reflect the clear communication and timely support we aim to provide. Our intent is always to ensure financing and contract details are handled accurately and efficiently, and feedback like yours helps us review these processes. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com if you would like to discuss this further.
I recently purchased a vehicle through OVE from this dealership and received an official confirmation email congratulating me on the purchase. Unfortunately, the following day, I was informed that the dealership had changed their mind and sold the car elsewhere, despite the confirmed sale. This experience was highly unprofessional and disappointing. As a buyer who relies on the integrity of the auction process and confirmation communications, this action reflects a serious lack of accountability and transparency. I hope the ... read more
Business response:
We take your feedback seriously and understand your disappointment. Your experience fell far short of the professional standards we strive to maintain. We understand that reliability and transparency are essential in building customer confidence and we value your feedback as it helps us identify areas where our processes could use improvement. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can discuss this matter further and work toward a resolution.
I really wanted to give these guys the benefit of the doubt and let them resolve the issue I am having but they are still giving me the run around for almost a month now. I bought a used car that had undisclosed damage, the driver door had been keyed. When the vehicle arrived I could not get a hold of anybody, the truck driver didn’t speak English that delivered it, so I accepted the delivery since I live on the other side of the country and was unsure of what to do. The dealer blamed it on the shipper, and when the shipper ... read more
Business response:
We aim to provide clear communication and support when issues arise after a vehicle purchase. Our intention is always to work with customers to resolve concerns fairly and promptly, while keeping them informed throughout the process. Feedback like yours helps us reflect on how we can improve responsiveness and accountability. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com if you’d like to discuss your experience further.
Horrible service department. Do your self a favor and DO NOT purchase a GMC or any vehicle from here!! Service sucks!!! They want to hold your vehicle for a minimum of two days if you need to run a diagnostic. One of the front managers said I challenge you to find a dealer in the valley that is different. I came from owning Toyota’s and never once had to leave my vehicle for two days for a diagnostic. He said Toyota is different. LMAO!! First it’s find a dealer maybe he meant GMC dealer…. I bought a 80k brand new truck and t... read more
Business response:
We are disappointed to hear that you feel this way about your experience. We take your concerns seriously. No customer should ever feel unwelcome or questioned about bringing their vehicle to us for service. Your feedback helps us identify areas where we can work to improve our customer service standards. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Manager, Adam Womboldt at customerrelations@vanbuickgmc.com so we can address these concerns pr... read more
Frequently asked questions about Van Buick GMC
How is Van Buick GMC rated?
Van Buick GMC has a 4.4 star rating with 7,995 reviews.
When is Van Buick GMC open?
Van Buick GMC is open now. It will close at 9:00 p.m.