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Van Matre Encompass Health Rehabilitation Institute

4.2

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950 South Mulford Rd, Rockford, IL, 61108, United States

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4.2226 reviews
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Jack T.'s profile image
Jack T. 
rating
3 years ago

I understand everyone needs to have a job, but have a back up job if you plan on working here. When you get hired they will promise you things and not follow through. I was hired to do the weekend program. I was told during classroom orientation that I would have punch as (R2), once I get on the floor. Two weeks into me being on the floor, I get an email that I dont get (R2) because I'm "on orientation ". Their orientation is a joke at best. Thank goodness I'm came in as an experienced Nurse. The person who is supposed to o... read more

Toby N.'s profile image
Toby N. 
rating
6 years ago

Well I brought my dad a pair of sweatpants and 2 sweatshirts along with $16 in instant lottery tickets to Encompass Health (Van Matre Encompass Health Rehabilitation Hospital) on Tuesday and gave to the lady at the desk and ask if I should write his name and/or room# on it and she said no, I'll make sure it gets to him. Instead they delivered it to another guy that's since been released to another facility! ‍ Can't trust anyone anymore!! 

Business response:

Toby, we are sorry to hear about your negative experience with our Van Matre hospital. We have forwarded your complaint to the appropriate contacts. If you have additional concerns, please contact us directly at feedback@encompasshealth.com. 

Toby N.'s profile image
Toby N. 
rating
6 years ago

Well I brought my dad a pair of sweatpants and 2 sweatshirts along with $16 in instant lottery tickets to Encompass Health (Van Matre Encompass Health Rehabilitation Hospital) on Tuesday and gave to the lady at the desk and ask if I should write his name and/or room# on it and she said no, I'll make sure it gets to him. Instead they delivered it to another guy that's since been released to another facility! ‍ Can't trust anyone anymore!! 

Business response:

Toby, we are sorry to hear about your negative experience with our Van Matre hospital. We have forwarded your complaint to the appropriate contacts. If you have additional concerns, please contact us directly at feedback@encompasshealth.com. 

Natalie H.'s profile image
Natalie H. 
rating
9 years ago

I give the physical therapy department 5 stars. Dan is top notch. Expect a 20 minute wait if you push your call button overnight. The overnight crew is either short staffed, inattentive, or both. They have a few very good people giving the best care they can considering resource limitations. Had to submit a request to get a non-broken wheelchair for my dad so that he could elevate his leg after full knee replacement surgery. It took 24 hours to get a different chair. 

Natalie H.'s profile image
Natalie H. 
rating
9 years ago

I give the physical therapy department 5 stars. Dan is top notch. Expect a 20 minute wait if you push your call button overnight. The overnight crew is either short staffed, inattentive, or both. They have a few very good people giving the best care they can considering resource limitations. Had to submit a request to get a non-broken wheelchair for my dad so that he could elevate his leg after full knee replacement surgery. It took 24 hours to get a different chair. 

Frequently asked questions about Van Matre Encompass Health Rehabilitation Institute

How is Van Matre Encompass Health Rehabilitation Institute rated?

Van Matre Encompass Health Rehabilitation Institute has a 4.2 star rating with 226 reviews. 

When is Van Matre Encompass Health Rehabilitation Institute open?

Van Matre Encompass Health Rehabilitation Institute is open now. It is open 24/7.