Van Subaru of Kansas City Parts

Rick 

on Edmunds

a year ago

Buyer beware The service department is a fraud buyer beware of unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. Her car has 16k on miles and service is not due until 30k on miles. I contacted Service department to question this service and they said it was dirty. First off all diff fluid is dirty at 16k. It's they velocity that matters. If there is anything abnormal then something must be wrong with the diff in that case it sho... read more

Rick 

on Edmunds

a year ago

Buyer beware The service department is a fraud buyer beware of unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. Her car has 16k on miles and service is not due until 30k on miles. I contacted Service department to question this service and they said it was dirty. First off all diff fluid is dirty at 16k. It's they velocity that matters. If there is anything abnormal then something must be wrong with the diff in that case it sho... read more

jsteel07 

on Edmunds

9 years ago

Service not preformed PSA: Please do not buy a car from these people you are wasting your time. Use them as as show room and leverage that at another dealership. They do not stand behind their word or their product. Let me tell you about my experience at Van Subaru. After purchasing our car we were told to come back for the “New Car Detail” So a month goes by and we finally get to it. We live an hour away. We made our appointment 2 days before and was informed it would take no more then 90 minutes for what we needed. The ap... read more

Polargold 

on Edmunds

9 years ago

charged for work that was not done Took my Crosstrek for oil change, tire rotation and to have bulb replaced in tail light assembly. The next day the tail light bulb was still out and when I complained I was informed I need waste another whole morning sitting while they change the bulb again. I am searching for another place to take my vehicle. 

edwin14 

on Edmunds

11 years ago

Internet prices NOT TRUE & NO NEGOTIATING!! If you believe what's on the internet, stop right there. They will take that price and add fees close to $1000 more! Also, they pull a KBB price even higher than that, and refuse to negotiate! Horrible used car dept. mgr. Save yourself the trip and time. Go elsewhere. If I could, I'd give no stars! 

ripdaddy 

on Edmunds

11 years ago

Service advisor rude and unknowlegeable Son's new STI had a problem and visited all three area dealers none of whom treated us very well or resolved the problem. The absolute worst was Van's. I absolutely would not buy a car from them and experience with the others (Olathe and Lee's Summit) have me reconsidering buying a Subaru, period. 

rejeca 

on Edmunds

11 years ago

Trying to buy a Subaru I have not been happy with the sales service. The fiugures of my trade changed from week to week . Return calls take weeks. I have choose to look at other Dealerships. 

dmoney128930 

on Edmunds

12 years ago

1999 Subaru Outback Service on Head Gasket I was misinformed, disrespected, & lead on by people who are suppose to have integrity Service Technician-Preston General Manager- Joe A. I took a 1999 Subaru Legacy Outback 2.5 liter into Van Subaru for service because it was having issues & not getting enough power. A certified technician overlooks the car & informs the service rep that My Cylinder Heads are not getting enough compression & whoever did them last put them on incorrectly. So the service rep tells me that my cylinder... read more

sobesogo 

on Edmunds

12 years ago

Worst experience ever Sales man was very rude..and he never even gave us his name or shook our hands. The finance department tried to give a much higher rate than what was first agreed upon.. 6% vs the 2% we were first told. With a 750 credit score I found it very hard to believe that suddenly 6% was the best they could find. After walking out they did come back with the 2% again. Unfortunately the this was the only Subaru dealer in the area that had the new car we wanted. I did buy the car but I will buy the extended warran... read more