Van Subaru of North Kansas City

dolly333 

on DealerRater

11 years ago

A Good Experience I was just looking at SUV's at Van Subaru - their Salesman Sam Miller was a pleasure to talk with. He answered all my questions, showed me valid comparisons, and in general helped me see the quality and value of a Subaru. I purchased my Forester and am very pleased with it. I highly recommend Van Subaru and Sam Miller to anyone looking for a new or used car. 

beankc 

on DealerRater

12 years ago

Each time I have been in the dealership, my experiences have been very positive. Prompt, friendly and curteous service with any problems I came in with resolved. I also like that their location has such easy access off the highway. I have moved to another location within the metro area since leasing my Subaru Impreza - a great vehicle - but can still easily access the dealership. Preston and Marcus were great to deal with, each proving me a card with their emails and cell phone numbers. 

Clifford Martin 

on DealerRater

13 years ago

We have purchased many new cars this was the easiest purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his road's were highway driving rough road's and curve's and a surprise to show you how the car ride's.We had two car's to trade in I had checked Kelly Blue, Book Edmunds,cars.com and other's.The difference the wanted was just about what I thought it would be,I made a offer they came back with their offer and we split the difference feel like they treated us right.... read more

kdogg2188 

on DealerRater

15 years ago

I purchased my 2010 Subaru Outback from Van Subaru in March 2010 and this was my first new car purchase ever. I had driven my previous car for 12 years and when it broke down for the last time I decided that I deserved a new car. Based on everything I had heard about Subarus I started shopping for a used Outback. I quickly found that they hold their resale value quite well and that it made more sense to buy a new one. I went to Van Subaru and received no sales pressure whatsoever. The sales staff allowed me to test drive a F... read more

elizabethan 

on DealerRater

16 years ago

My 2000 Subaru Forester with 85,000-plus miles needed head gasket repairs. The service manager went to bat for me because I had had all my maintenance done through this Jack Miller dealership, and Subaru honored an "extended warranty." My repair costs were about half what they would normally have been. I have been to this dealer since 1999 and recommend them highly. 

medic1400 

on DealerRater

3 months ago

The service department is unethical. I took my car in left it in the overnight check in, fill out the paperwork explaining what was wrong. Since it had a coolant leak they cooked the engine. Did an oil change before diagnosing what was wrong with it and then they diagnosed it wrong. I had it hold to a different mechanic due to the high price of what they wanted to fix. It discovered that the initial problem was a hole in one of the radiator hoses. They Diagnosed O rings went out the water and oil mixed completely wrong. They... read more

plazapankc 

on DealerRater

7 months ago

What a nightmare. A simple oil change has turned into a non-resolution 3-day affair. The oil change leaked and I was first told a new mechanic did the job incorrectly. Then I was told it was a cracked oil filer. Additional problems occurred now with the car which were not present when I took the car in. I have bought many cars over my lifetime at dealerships and I have never encountered anything like this. Unacceptable. 

B.atman 

on DealerRater

7 months ago

The replacement of a single tire took in excess of an hour due to the MPI that resulted in multiple recommendations for things that should have been caught during previous MPI's. 

Holmanra2 

on DealerRater

8 months ago

Very nicely laid out but preliminary waiting area is insufficiently furnished for client comfort during heavy check in times.