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Verity Healthcare - Haringey
- Home Health Care
- Wood Green
About this business
Location details
Greenside House, 50 Station Rd, Wood Green, N22 7DE, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Our Carers are all really nice and caring. Some members when you call up are exceptionally helpful and get back straight away. We are really happy. It would be nice to have the same carers all the time .
Business response:
Thank you so much for your kind words! We're delighted to hear that you're happy with the care and support provided by our team. It's wonderful to know that our carers have made a positive impact and that some team members have been especially helpful and responsive.We truly understand the value of consistency and will do our best to maintain continuity wherever possible. Your feedback means a lot and helps us keep improving.Thanks again for your support!
The carers visit my uncle twice a day 7 days a week to provide support for my uncle who has alcohol dementia. The support with medication prompt daily. My uncle provides himself with his own meals in the morning, they help with heating up his evening meal at 4pm and prompt his medication. All other cleaning tasks are completed by me weekly as this is not in my uncles care plan. My uncle has a good rapport with two of the male carers and when they are not on duty it can cause him some anxiety and distress. I have a very good ... read more
Business response:
Thank you for your kind feedback. We're glad to hear your uncle is well supported and has built trusting relationships with our carers. We understand how important consistency is and always strive to provide compassionate, person-centred care. We also appreciate your involvement and ongoing support. Please dont hesitate to reach out if you need anything further.
Been with Verity over 2 years and our experience have been mixed. Care has been excellent and supportive to my mum's needs. Coordinators are the issue. Have clashed on a few occasions. I find that texts aren't replied to immediately when there is an urgent issue. Communication at times has been poor. My mum needs extra time and this was not noted when the agency fed back to Haringey. Ultimately my mum has suffered and the carers struggle. The agency should listen more to what relatives of clients are saying and to their own ... read more
Business response:
Thank you for sharing your honest feedback and for being with Verity Health Care Haringey for over two years. We're truly pleased to hear that the care provided to your mum has been excellent and supportive, and we're especially grateful for your recognition of the dedication and hard work of our carers.We sincerely regret that your experience with our coordination and communication has not consistently met your expectations. We take your concerns seriously - especially regarding delayed responses to urgent matters, lack of ... read more
Verity Health Care Haringey generally provides excellent staff in terms of carers. I have a care who does 5/7 days and relief carers to cover my main carers day off. I have been with Verity for 2 years now and the carers really provide good care. There are sometimes delays and management are not always as quick to respond as they come be, although this has improved this year. I have very good working relationships with my main carers and they provide an excellent standard of care, and I am so grateful for their help. I would... read more
Business response:
Thank you so much for taking the time to share your experience with Verity Health Care Haringey. We are truly grateful for your kind words about our carers and the quality of care they provide. Its wonderful to hear that you have built strong working relationships with your main carers over the past two years your gratitude means a great deal to us and to the team.We also appreciate your honest feedback regarding occasional delays and response times. We're glad you've noticed improvements this year, and please be assured tha... read more
Our mum has been in Verity's care for over 2 years. Experience has been mixed. Care given by the two current, regular carers has been outstanding, showing patience and understanding of mum's needs. Issues have been mainly with the coordinators, with disagreements on mum's care needs. Texts are often not replied to on urgent matters and communication is often poor. One, male coordinator shouted at me on the phone claiming "your mum is taking too long and should not be having meals!". This is outrageous, unprofessional and unf... read more
Frequently asked questions about Verity Healthcare - Haringey
How is Verity Healthcare - Haringey rated?
Verity Healthcare - Haringey has a 4.6 star rating with 19 reviews.
When is Verity Healthcare - Haringey open?
Verity Healthcare - Haringey is open now. It will close at 1:00 p.m.