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Victoria Court Memory Care
- Assisted Living Facilities
- Cranston, RI
About this business
Location details
55 Oaklawn Ave, Cranston, RI, 02920, United States
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STAY AWAY! I put my Mom here and she was dead in less than two months. I saw her the Monday of the week she died & when I left I said to myself she's going to live till 100! That Wednesday she was fatigued & not eating. She was seen by their doctor, blood tests were requested, one of their aids asked my Mom if she needed to go to the hospital, AND NOT ONE OF THEIR FIVE STAFF WHO KNEW MY LEGALLY BLIND MOTHER WITH DEMENTIA WAS NOT WELL CALLED ME. My Mom died Thursday night. Had they had the courtesy to call me I would have bee... read more
Business response:
Thank you for your time to review. First of all, we want to offer our deepest sympathies for the unexpected passing of your mother. We are grateful that you found our care comforting on your Monday visit that showed the health and happiness of someone who would "live to be 100!" Our physician has re gular visits to see any resident who is feeling poorly for any reason and if they felt a hospitalization was an option, families are notified immediately. We agree that no person should go to the hospital alone. While we cannot s... read more
The lady that is in charge of admissions assured us that Victoria Court was perfect place for our mom. There is a $3000 fee when you sign on the dotted line so we went ahead with it because we believed the admissions director. The weekend staff was terrible . Our mom was often left sitting in her room in her wheelchair very for long periods of time. Their memory care program is very sub par. Someone on staff reported our mothers care to the Elder Care Board saying the night and weekend staff couldn't handle lifting her and s... read more
Business response:
Hello, thank you for leaving us a review. Please give us a call to discuss these concerns further as we very much want to follow up on these allegations. We have a dedicated Manager on Duty program to ensure there is always someone available and the highest staffing ratio in our market area. Unfortunately, there are times when residents decline and are no longer appropriate for memory care and require a skilled nursing facility. Our goal is to delay that next step for as long as possible to allow residents to remain in the l... read more
Frequently asked questions about Victoria Court Memory Care
How is Victoria Court Memory Care rated?
Victoria Court Memory Care has a 4.7 star rating with 226 reviews.
When is Victoria Court Memory Care open?
Victoria Court Memory Care is open now. It is open 24/7.