VineBrook Homes Cincinnati

Jenille R 

on BBB

2 years ago

I would not recommend VINEBROOK homes to any one. Please keep your hard earned money from those slum landlords. They are money hungry and do not care about there tenants . I’m a past resident and had several issues with the apartment. . I moved in the residence August 13th, 2020. I moved out the residence September 13th, 2022 . I tried to break my lease due to the mold but they advised me I would have to pay up to three months. I noticed black spots in each bedroom and in the closets in November 2021 . Around February 2022 I... read more

Ninti D 

on BBB

2 years ago

Unfortunately, everything below my review is indeed true. I literally regret ever moving into this location. For the amount of money you pay in rent, you expect the type of service your money pays for. You can never speak to anyone on the phone. The call center tells you they are taking a message, but it’s all moot. No one ever returns calls. They also have a lack of communication within the organization. If you do talk to one person, they don’t add the information to your file or communicate with other stakeholders who need... read more

Noel F 

on BBB

2 years ago

By far the WORST agency to rent from. DO NOT RENT FROM THESE SLUM LORDS !!!! They rush the move in process as if they are really aiming to help you and your family, to move you into a complete DISASTER! I have made multiple maintenance request my doors to my home not being secure, my house is being eaten by termites. This place is infested with Rodents they are eating the walls. There is a new crack in my walls every week one crack shows BLACK MOLD !!!! There is no one to talk to ever all you can do is submit request online ... read more

Andrew T 

on BBB

2 years ago

DO NOT RENT FROM THIS COMPANY! This company recently bought up a bunch of houses in the KC area. Communication from them has been less than plesant. At first it was just emails informing about the change, which turned into emails demanding that we submit a new application for the house and sign a new lease and provide other documentation. The law does now allow them to do this, and they were quite unhappy when I threatened them with a lawyer. They apparently are hoping they have easy targets who don't know the law and will h... read more

Leah B. 

on BBB

2 years ago

So I decided to test out this company's process and unfortunately, the claims are true. The agents don't return calls and they accept your application fee, deny you but you can't reach them for follow-up. Pretty sad and disgusting. The call center approach (24/7) is actually useless.. they just filter the calls. I left several messages for Mariah, who says that she is the Lead Leasing Agent, her mailbox is full.. she says to email her but only robotic, marketing responses. Shocking. But I have to give it to you, you've devel... read more

Andrew K 

on BBB

2 years ago

Worst rental company in the US!! They just wrongfully served me an eviction notice for failure to pay rent even though they took the money out of my bank account.. when I asked them about it all they had to say was “sorry” and just “ignore that” like they didn’t almost give me a heart attack. This is not the first issue we’ve had with them either. They don’t care about their tenants at all just lousy all the way around. 

James P. 

on BBB

2 years ago

Feel I was racially profiled and denied on my application after paying all fees and providing every documents that was ask for only for them to ask for another document then find another reason not to approve me. I think is just local representation (agent). Think I will be further pursuing discrimination charges. 

Cay R. 

on BBB

2 years ago

Vinebrook homes is terrible! You can never get in touch with the actual office in your city. You can only get in touch with the call center who only takes maintenance request. I can’t get in touch with my landlord. I haven't talked to him since May over the phone. I seen him in person in April. I’ve been having plumbing issues for months now. Fetus and things are coming up through my bath tub. My bathroom toilet is stopping up most days I can’t even use my bathroom or bathtub. My pipe downstairs is leaking over my dryer. I n... read more

Paul Y 

on BBB

3 years ago

Vinebrook decided to randomly add an almost 90$ fee on my rent. I’ve been calling and calling trying to figure out what it is and almost a WEEK LATER STILL NOTHING. Every call I can only get to the “answering service” where they’re “escalating” requests yet no call back. Seems like they have just 5 people that work in the entire company seeing how slow and bad the customer service is.